Subject: New Reply Received - item return
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 03:52:24 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  item return  Ticket comment <div id="composeWebView_editable_content" style="text-align: left">
<div><br></div>
<div>
<div style="caret-color: rgb(51, 51, 51); color: rgb(51, 51, 51); -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3)">Hi </div>
<div style="caret-color: rgb(51, 51, 51); color: rgb(51, 51, 51); -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3)"><br></div>
<div style="caret-color: rgb(51, 51, 51); color: rgb(51, 51, 51); -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3)">i want to return the item, size didnt fit me. please arrange collection back. the order number <span style="caret-color: rgb(228, 228, 228); color: rgb(228, 228, 228); font-family: Helvetica, Arial, sans-serif; font-size: 12px; text-align: right; background-color: rgb(32, 32, 32)">9406541434.</span>
</div>
</div>
<div><span style="caret-color: rgb(228, 228, 228); color: rgb(228, 228, 228); font-family: Helvetica, Arial, sans-serif; font-size: 12px; text-align: right; background-color: rgb(32, 32, 32)"><br></span></div>
<div><br></div>
<div id="mail-app-auto-default-signature">
<br><br>Sent from Mail.ru app for iOS<br>
</div>
<br><br>Friday, 23 December 2022 at 02:21 +0400 from support  &lt;[email-masked]&gt;:<br><div id="composeWebView_previouse_content"><blockquote id="mail-app-auto-quote" style="border-left-width: 1px; border-left-style: solid; border-left-color: rgb(0, 95, 249); margin: 10px 0px 10px 5px; padding: 0px 0px 0px 10px; display: inherit"><div class="js-helper js-readmsg-msg">

    
    <div id="style_16717476821882476891">
        <div id="style_16717476821882476891_BODY"><div class="cl_771965"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5490491</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5490491<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Mohammad Tawfik : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Sveta,<br><br>We apologize for the inconvenience caused.<br><br>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br><br>As per the policy, products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br><br>Please refer to the below link for any further information on non-returnable items:<br><a href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#" target="_blank" rel="noreferrer">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a><br><br>We thank you for your understanding and cooperation.<br>
</div></div>
<div dir="ltr">
<div><br></div>
<div style="margin-top: 0px;margin-bottom: 1rem;box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0);font-family: -apple-system, BlinkMacSystemFont,">Splash </span>Support Team.</div>
</div>
</div>
<div></div>
<div><br></div>
<br>

</div></div></div>
        
    </div>
</div></blockquote></div>
</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5490491