Subject: Ticket Assigned - Conversation with Marwa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Dec 2022 20:51:47 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Marwa Marwa                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  marwa Bot:  Hi marwa, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  SD009484022 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9406473201 Bot:   Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0568227776 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Marwa, Thank you for contacting us. I'm Tawfik. I will be happy to help you. Customer:  I didn’t receiveed the rest of my items Customer:  The socks and junior cap Agent:  Please allow me a moment to check this for you. Agent:  After checking your order, we found out that your order has been delivered completely Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi Marwa, I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service Customer:  Ok Bot:   Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  Hi marwa, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9406473201 Bot:   Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:39 AM, 22st Dec                   Mohammed                   Hi Marwa, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           12:39 AM, 22st Dec                     Marwa                    I didn’t receiveed the rest of my items           12:40 AM, 22st Dec                     Marwa                    Received           12:40 AM, 22st Dec                     Marwa                    The socks and junior cap           12:41 AM, 22st Dec                   Mohammed                   Could you please confirm that these items -Juniors Striped Socks - Set of 7 , Juniors Assorted Cap - Set of 2 - are missing?           12:44 AM, 22st Dec                     Marwa                    Yes           12:44 AM, 22st Dec                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to check and will get back to you via your email address ASAP.           12:45 AM, 22st Dec                     Marwa                    Ok           12:46 AM, 22st Dec                   Mohammed                   Do you have any other inquiries that we can help with?           12:47 AM, 22st Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:50 AM, 22st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5490772