Subject: New Reply Received - Received damaged item for Order #9404415244
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 21 Dec 2022 03:58:35 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Received damaged item for Order #9404415244  Ticket comment <div>My address:</div>
<div>Villa no 5</div>
<div>Al mutaredh</div>
<div>Al Ain</div>
<div>Phone : 0569658022</div>
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<div>I have requested for a replacement of the product rather than a return. <br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 20 Dec 2022, at 11:11 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Pretty,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We apologies for the inconvenience caused.<br><br>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. We will accept a return of your item.</div>
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<div dir="ltr">We have created a return request for the item, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.<br><br>Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority.</div>
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<div dir="ltr">We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Splash </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5485976