Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Dec 2022 21:55:46 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  581766456            01:32 AM, 21th Dec                     Hi                    Thank you           01:32 AM, 21th Dec                   Mohammed                   Hi Dear, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           01:33 AM, 21th Dec                     Hi                    Hi i had a voucher for 302 aed when i asked the shopkeeper she said i can use it more than once i used 41 aed from that voucher last time now i cannot use that voucher again           01:35 AM, 21th Dec                     Hi                    What to do           01:35 AM, 21th Dec                     Hi                    Please help           01:35 AM, 21th Dec                     Hi                    94043834899069300212           01:36 AM, 21th Dec                     Hi                    Voucher no           01:36 AM, 21th Dec                     Hi                    Are we still connected?           01:38 AM, 21th Dec                   Mohammed                   We sincerely apologize for any inconvenience caused however, we request you to please elaborate your concern so that we can assist you accordingly with this.           01:39 AM, 21th Dec                     Hi                    I returned few things in the nearby store at mall of emirates she gave me 2 vouchers 1 for 302 she told me that even if i lose the bill i can show the picture and they will help me regarding this today i went to the store they refused to accept it now when i am trying to use it online it says cannot be redeemed i have use 41 or 49 aed from that voucher rest of the money is still there           01:42 AM, 21th Dec                     Hi                    What to do           01:42 AM, 21th Dec                   Mohammed                   Terms and conditions: 1. This voucher code is valid till 6 Months 2. Voucher is only valid on Centrepoint 3. The voucher code can only be used once, on a single transaction – per head/credit card/registration.           01:44 AM, 21th Dec                     Hi                    Can you please reply i am really tensed at this point of time           01:44 AM, 21th Dec                     Hi                    She told me i can use it when ever and however i want           01:45 AM, 21th Dec                     Hi                    You need to help me with this           01:45 AM, 21th Dec                     Hi                    Its a big amount           01:45 AM, 21th Dec                     Hi                    This is misinformation which the lady gave me           01:45 AM, 21th Dec                   Mohammed                   Could you please share your order number which you have returned the items so that I can assist you further?           01:45 AM, 21th Dec                     Hi                    The person who issued me the voucher said these things to me           01:46 AM, 21th Dec                     Hi                    Ok           01:46 AM, 21th Dec                     Hi                    Wait           01:46 AM, 21th Dec                     Hi                    #9404383489           01:47 AM, 21th Dec                     Hi                    The other voucher i am able to use it online aswell why?           01:48 AM, 21th Dec                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:48 AM, 21th Dec                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:49 AM, 21th Dec                     Hi                    Ok           01:50 AM, 21th Dec                   Mohammed                   Do you have any other inquiries that we can help with?           01:51 AM, 21th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:55 AM, 21th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5486677