Subject: Ticket Assigned - Conversation with Shaheel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Dec 2022 08:05:16 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shaheel Shaheel                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi shaheel, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:32 AM, 20th Dec                   hamza                   Hi Shaheel, My name is Hamza.Thank you for contacting us. I will be happy to help you!           11:32 AM, 20th Dec                     Shaheel                    Hai           11:33 AM, 20th Dec                     Shaheel                    I got a mail that my refund has been transferred to my bank account.           11:34 AM, 20th Dec                     Shaheel                    Bt i still didnt receive it           11:34 AM, 20th Dec                     Shaheel                    Got the mail on 15th December           11:34 AM, 20th Dec                   hamza                   Could you please share your exact order number so that I can assist you further?           11:35 AM, 20th Dec                     Shaheel                    7800698649           11:37 AM, 20th Dec                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:39 AM, 20th Dec                   hamza                   We would like to inform you that we have processed the refund of amount (BHD 6.6 in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           11:41 AM, 20th Dec                     Shaheel                    I am saying that ....i got mail that the refund amount is credited to my bank account.  Bt I STILL DIDNT RECEIVE IT           11:43 AM, 20th Dec                     Shaheel                    I had requested to transfer the credit amount to my bank account           11:44 AM, 20th Dec                   hamza                   Please allow me a moment to check this for you.           11:48 AM, 20th Dec                     Shaheel                    Ok           11:52 AM, 20th Dec                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           11:58 AM, 20th Dec                   hamza                   We will check with our concerned team and get back to you via your email address to update you the details ASAP           11:59 AM, 20th Dec                     Shaheel                    Ok           12:00 PM, 20th Dec                   hamza                   Do you want anything else I can assist you with?           12:01 PM, 20th Dec                   hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:04 PM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5483448