Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Dec 2022 22:01:14 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc mohammed                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi mohammed, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4705244840 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:52 AM, 14th Dec                   Amirh                   Hi dear customer , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           01:52 AM, 14th Dec                     mohammed                    4705244840 when my order will be ready           01:52 AM, 14th Dec                     mohammed                    it was supposed to be ready by 11th           01:53 AM, 14th Dec                   Amirh                   Please provide me with a ten-digit order number starting with 6           01:54 AM, 14th Dec                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to make your order ready for the pick up in the store ASAP           01:56 AM, 14th Dec                   Mohammed                   Do you have any other inquiries that we can help with?           01:57 AM, 14th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:00 AM, 14th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5459794