Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Dec 2022 20:51:58 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc sameera                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  sameera Bot:  Hi sameera, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4705141829 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 10/12/2022    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097455185393            12:37 AM, 13th Dec                   Mohammed                   Hi Sameera, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           12:38 AM, 13th Dec                     sameera                    4705141829 im waiting for my order. Now almost three days           12:39 AM, 13th Dec                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:39 AM, 13th Dec                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:40 AM, 13th Dec                     sameera                    Ok hope i will get a update soon           12:41 AM, 13th Dec                   Mohammed                   We will get back to you soon enough           12:43 AM, 13th Dec                   Mohammed                   Do you have any other inquiries that we can help with?           12:46 AM, 13th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:51 AM, 13th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5454915