Subject: New Reply Received - Return item order no. 9404426633
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Dec 2022 18:00:44 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Return item order no. 9404426633  Ticket comment <div>Dear,</div>
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<div>As per the below way to return the item. </div>
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<div>First i visit the store and i try to return the item from and they said only can be return thru customer service. </div>
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<div>Second, i try thru application but this item is not showing in the item can be return. </div>
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<div>So please proceed with my request to return this item or replace/refund from your side and as per this email. </div>
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<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Mon, Dec 12, 2022 at 12:20 AM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv0569881290"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5444174</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Mohammad Tawfik : </div>
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<div dir="ltr">Hi Omer,<br><br>Thank you for shopping with us.<br> </div>
<div dir="ltr">We apologies for the inconvenience caused.<br><br>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.</div>
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<br>Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.<br> <br>Wrong products delivered cannot be exchanged, however, a return and refund can be done.<br> <br>You can return online purchases through the below three channels:<br> <br>You can contact our customer support team on (800-6927) to book a return and to be notified of the refund amount based on our return policy.<br> <br>You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.<br> <br>You can also book the return online. You can log into your account and go to Order History. Click on 'Order number'. From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br> <br>Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr" style="margin-top:0px">Thank You,<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont,">Centrepoint </span>Support Team.</div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5444174