Subject: Note Added - [#5311715] need esc
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 12 Dec 2022 09:41:19 +0000

Hi ,    Prakash Iyangar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5311715    Subject:  need esc   Requester: Yasmin    Note Content:   <div dir="ltr">
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<div dir="ltr">Hi <a rel="noreferrer" id="OWAAM846616" href="mailto:[email-masked]">
@Osama Al Malawani</a>
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<br>
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<div dir="ltr">Can you please help in actioning the customers complaint?</div>
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<br>
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<div dir="ltr">Thanks</div>
<div dir="ltr">Prakash</div>
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<div>From: Jessie Caparas &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, December 12, 2022 13:39<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Osama Al Malawani &lt;[email-masked]&gt;; Prakash Iyangar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5311715] - need esc
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Hi <a id="OWAAM040349AD9CBD4899BF7D259EE686E069" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Prakash Iyangar</span></a>
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This is a serious store complaint and no one is taking action after several escalations made.</div>
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Please intervene.</div>
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<b><span style="font-size:10.5pt; font-family:-Apple-System">Problem statement: Staff Complaint<br>
<br>
Hi team, Kindly check the customer complaint and details and assist on this ASAP.<br>
<br>
Store name: Fawzi moaaz st, Max smouha , alexandria, egypt<br>
Customer name : Yasmin<br>
Customer contact number: (020)1110044408<br>
<br>
I was there doing some shopping with a friend , picked 3 pieces and headed to the cashier to pay, one of the pieces wasn’t coded so I picked a code from the very next accessory piece , INFRONT OF EVERYONE AND INFRONT OF THE CAMERA cause I didn’t find any similar
 piece with a code on it.<br>
<br>
all of a sudden a girl claiming to be a manager appears grabs me to the office yelling and cursing in front of all the stuff , the customers and my friend And threatening to put me in jail I looked at her not even knowing what did I do !! she told me u know
 me exactly what you did and called me a thief all on the floor In front of everyone <br>
<br>
she insisted that she will call the police and am not leaving the store, I stayed there for like 30 minutes , when all of a sudden the girl disappears I wanted to know the girls name but refused by all means<br>
<br>
So here I am , making the escalation the formal way, as may be I can find someone to assist before I take all the legal action.<br>
<br>
</span></b><b></b>
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<span style="font-size:10.0pt"><img width="89" height="38" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjg4MzAwOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VLIdAVCtb0OalPBYDLBwwsOvdO672veWxr8xwHgV4Ag" data-id="2044006883009" alt="A picture containing text, clipart

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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<span style="font-size:9.0pt">Team Leader</span>
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<span style="font-size:9.0pt">+971 4 5172087</span>
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<span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span>
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<span style="font-size:9.0pt"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmark.digital%2F&amp;data=05%7C01%7Cprakash.iyangar%40landmarkgroup.com%7C0537707d898c454dab3108dadc24c5c3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638064347743261752%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=V7Mv14DEQutv23nwxid3PL%2FkutEXktsDQqTnFhKlzRg%3D&amp;reserved=0" rel="noreferrer">www.landmark.digital</a></span>
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<b>From:</b> Jessie Caparas &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, December 9, 2022 1:08 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; [email-masked]; Osama Al Malawani &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5311715] - need esc<br>
<b>Importance:</b> High</div>
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<a id="OWAAME9FA93E9C4524DCBBF14A854F1D4FB39" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Osama Al Malawani</span></a>
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Please help us with this store complaint.</div>
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<span style="font-size:10.0pt"><img width="89" height="38" id="Picture_x0020_55" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjg4MzAwOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VLIdAVCtb0OalPBYDLBwwsOvdO672veWxr8xwHgV4Ag" data-id="2044006883009" alt="A picture containing text, clipart

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<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<span style="font-size:9.0pt">Team Leader</span>
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<span style="font-size:9.0pt">+971 4 5172087</span>
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<span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span>
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<span style="font-size:9.0pt"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmark.digital%2F&amp;data=05%7C01%7Cprakash.iyangar%40landmarkgroup.com%7C0537707d898c454dab3108dadc24c5c3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638064347743261752%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=V7Mv14DEQutv23nwxid3PL%2FkutEXktsDQqTnFhKlzRg%3D&amp;reserved=0" rel="noreferrer">www.landmark.digital</a></span>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, December 5, 2022 12:08 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Osama Al Malawani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5311715] - need esc</div>
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<b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt; font-family:-Apple-System">Hi Team,<br>
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Please assist to get the below closed asap.<br>
<br>
Thank you for your help!<br>
<br>
Regards,<br>
M.Murshed</span>
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<span style="font-size:10.5pt; font-family:-Apple-System">On Sat, 26 Nov at 3:51 PM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt; font-family:-Apple-System">Hi team,<br>
<br>
Problem statement: Staff Complaint<br>
<br>
Hi team, Kindly check the customer complaint and details and assist on this ASAP.<br>
<br>
Store name: Fawzi moaaz st, Max smouha , alexandria, egypt<br>
Customer name : Yasmin<br>
Customer contact number: (020)1110044408<br>
<br>
I was there doing some shopping with a friend , picked 3 pieces and headed to the cashier to pay, one of the pieces wasn’t coded so I picked a code from the very next accessory piece , INFRONT OF EVERYONE AND INFRONT OF THE CAMERA cause I didn’t find any similar
 piece with a code on it.<br>
<br>
all of a sudden a girl claiming to be a manager appears grabs me to the office yelling and cursing in front of all the stuff , the customers and my friend And threatening to put me in jail I looked at her not even knowing what did I do !! she told me u know
 me exactly what you did and called me a thief all on the floor In front of everyone <br>
<br>
she insisted that she will call the police and am not leaving the store, I stayed there for like 30 minutes , when all of a sudden the girl disappears I wanted to know the girls name but refused by all means<br>
<br>
So here I am , making the escalation the formal way, as may be I can find someone to assist before I take all the legal action.<br>
<br>
Thank You,<br>
Max Support Team.</span>
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</span><span style="font-size:1.0pt; font-family:fdtktid; color:white">5311715:1125156</span><span style="font-size:10.5pt; font-family:-Apple-System">
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