Subject: New Reply Received - Return request
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Dec 2022 09:13:54 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Return request  Ticket comment <div dir="auto">I understand,<div dir="auto">When I am supposed to get the refund for the products which have been picked up and the pick of two items is still pending.</div>
<div dir="auto">Please arrange for the pickup </div>
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<div>On Mon, 12 Dec 2022, 12:27 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Nabila,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for any inconvenience caused to you, and we feel very sorry that on this instance we could not meet your expectations.<br><br>
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<div dir="ltr">We would like to inform you that the return request  has been created, please note the courier partner may take up to 2-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971586898258). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.</div>
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<div dir="ltr">And for the item (164152563 - - Essence What The Fake Plumping Lip Filler) We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products, Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer.<br><br>
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<div dir="ltr">Please refer to the below link for any further information on non-returnable items:<br><a href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#" dir="ltr" rel="noreferrer" target="_blank">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a>
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<div dir="ltr">We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5448429