Subject: New Reply Received - Re: Thank you for collecting your order
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 10 Dec 2022 05:24:35 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Thank you for collecting your order  Ticket comment <div dir="auto">Well noted thanks for your response, can you please raise the request to the store in Sharjah i will see if i get size than i purchase or i will request to refund. It will save the time because i can only visit after office time.</div>
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Thanks &amp; Regards</div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, December 10, 2022 1:12:44 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5440220] - Re: Thank you for collecting your order
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<div dir="ltr">Hi Sana,<br>
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Thank you for shopping with us.<br>
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Please note that an exchange is not available but you can return and get refunded.</div>
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<div dir="ltr">You can return your MAX product to a MAX store, and use your cash refund or Credit Note to buy a new product right away.<br>
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- You can contact our customer support team on 800-629823 to make a return and to be notified of the refund amount based on our return policy.<br>
- You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
- You can now drop off your return to any (MAX) store across the UAE.<br>
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Here’s what you need to do.<br>
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- Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in the UAE.<br>
- Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>
- Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to
 your card.<br>
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Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br>
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** Please note, all ELECTRONIC items are non-returnable as per our returns policy.<br>
 <br>
Feel free to get in touch with us for further assistance.<br>
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Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Max </span>Support
 Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5440220