Subject: New Reply Received - Complaint on Max Doha
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 09 Dec 2022 18:53:32 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Complaint on Max Doha  Ticket comment <div style="direction: ltr">What answer you are waiting for </div>
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<div dir="ltr">Sent from my iPhone</div>
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<span style="FONT-FAMILY: Arial"><strong><span style="FONT-SIZE: 11pt"><span style="FONT-FAMILY: Arial"><strong>Sarab A Zourob
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</strong>Head of HR &amp; Administration<br>
Tel : +974 4410 6202<br>
Mobile : +974 55006058 <br>
P.O.Box : 2202<br>
</span><span style="FONT-FAMILY: Arial">Email : [email-masked]<br>
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<a title="" href="https://www.printemps.com/" rel="noreferrer"><img style="HEIGHT: 17px; WIDTH: 132px" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjc2Njg3NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Jw6anc1vD5mJRwgah_x_SJ70NNSt_dxj4xggMctZn3Y" data-id="2044006766877" width="132" height="17"></a> <a class="socialLink" href="https://www.instagram.com/printempsdoha" rel="noreferrer"><img class="socialLink" style="HEIGHT: 18px; WIDTH: 21px" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjc2Njg3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ZE-9HccOAxLNFuyY62qj9gG7V089P1deaIr_syz1q-o" data-id="2044006766878" width="21" height="18"></a> <a class="socialLink" href="https://www.facebook.com/Printemps-doha-104989765571337" rel="noreferrer"><img class="socialLink" style="HEIGHT: 18px; WIDTH: 21px" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjc2Njg3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yNXVTMCNP_Dd7H_zq_dhWjZPsiXXnjLp-yOgSGUkWgU" data-id="2044006766879" width="21" height="18"></a> <a class="socialLink" href="https://twitter.com/Printempsdoha" rel="noreferrer"><img class="socialLink" style="HEIGHT: 18px; WIDTH: 18px" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjc2Njg4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.isvVuuj7kMzAf1ZvRXdbJUOrEFf1J509KJXi4CCfRXI" data-id="2044006766880" width="18" height="18"></a><br>
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</span><img style="HEIGHT: 284px; WIDTH: 589px" src="cid:Nov-Signature-01%5B4%5D_07ff9456-740b-4895-a648-0ea14d16287d.jpg" width="589" height="284">
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<img style="HEIGHT: 77px; WIDTH: 590px" src="cid:Nov-Signature-02%5B2%5D_5ea75be3-e670-4aaa-920e-d15d9603e6b6.jpg" width="590" height="77">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 9 Dec 2022, at 9:26 PM, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5434009</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Mohammad Tawfik : </div>
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<div dir="ltr">Hi Sarab,<br>
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Thank you for contacting us.<br>
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We apologize for the inconvenience you have faced, and we feel very sorry that on this instance we could not meet your expectations.<br>
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We would like to inform you that after checking the order details we can see that your order with ID 4704707166, has been successfully delivered to you on 12/8/22 10:48 AM.</div>
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<div dir="ltr">Also please be assured as we have shared your complaint with our concerned team to check on this and take the necessary action to avoid any delay in future.</div>
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We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br>
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Thank You,<br style="box-sizing: border-box">
<span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Max </span>Support
 Team.</div>
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Attachments :
1. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044006766881'>Nov-Signature-01[4]_07ff9456-740b-4895-a648-0ea14d16287d.jpg</a><br />2. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044006766882'>Nov-Signature-02[2]_5ea75be3-e670-4aaa-920e-d15d9603e6b6.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5434009