Subject: New Reply Received - Return of perfumes- order number #9403924503
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Dec 2022 07:26:51 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Return of perfumes- order number #9403924503  Ticket comment <div dir="auto">Also, one of it doesn't even hv the manufacturing barecode!!!! Like why so??</div>
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<div>On Wed, Dec 7, 2022, 11:25 ankita singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Where is it written that it is a non returnable item?<div dir="auto"><br></div>
<div dir="auto">While i was purchasing i didn't see any such thing mentioned.</div>
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<div dir="auto">Attached is the screenshot of it. </div>
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<div dir="auto">Well, please provide a proof that it is a original item. Because it clearly seems to be fake, as the fragrance is too light and different.</div>
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<div dir="ltr" class="gmail_attr">On Wed, Dec 7, 2022, 03:06 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Ankita,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We apologize for the inconvenience caused.<br><br>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</div>
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<div dir="ltr">As per the policy, products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br><br>Please refer to the below link for any further information on non-returnable items:<br><a href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#" rel="noreferrer" target="_blank">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a><br><br>We thank you for your understanding and cooperation.</div>
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<div>Feel free to get in touch if you need further assistance.<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5424602