Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 06 Dec 2022 21:59:49 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           01:41 AM, 07th Dec                     User                    I’d like to ask why my return request canceled!           01:41 AM, 07th Dec                     User                    I received a wrong item           01:42 AM, 07th Dec                     User                    i want my refund back!           01:42 AM, 07th Dec                   mazen                   Hi Dear , thank you for contacting us. This's Mazen We would be happy to help you.           01:42 AM, 07th Dec                     User                             01:42 AM, 07th Dec                     User                    What is that mean exactly?!!!           01:42 AM, 07th Dec                     User                    I ordered a specific pants and I received another one           01:42 AM, 07th Dec                     User                    The problem from your side           01:43 AM, 07th Dec                     User                    !!!           01:43 AM, 07th Dec                     User                    ??!??           01:45 AM, 07th Dec                   mazen                   We sincerely apologize for any inconvenience caused,   ​Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city)           01:45 AM, 07th Dec                     User                    Salma Ahmed mahdy           01:45 AM, 07th Dec                     User                    number: 01115857485           01:45 AM, 07th Dec                     User                    address: 4th Al hesn st, Nasr Al din, harm, Giza           01:45 AM, 07th Dec                     User                    I want the courier to come and take this order by tomorrow           01:46 AM, 07th Dec                     User                    I won’t wait more           01:46 AM, 07th Dec                     User                    or I’ll visit the branch and make a huge problem           01:47 AM, 07th Dec                     User                    how come to send me a wrong item and when I send a refund request you refuse!!           01:47 AM, 07th Dec                     User                    I want to make a complaint for this right now           01:47 AM, 07th Dec                     User                    Heeyyyyy?????           01:49 AM, 07th Dec                   mazen                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us. We would like to inform you that a new return request has been created Please be assured that now we will escalate your concern to our delivery team and we will ask them to collect the order as early as possible.           01:50 AM, 07th Dec                     User                    I need the refund number           01:51 AM, 07th Dec                     User                    as by tomorrow if no one come to take this order           01:51 AM, 07th Dec                     User                    I will go to the branch to see           01:51 AM, 07th Dec                     User                    and it won’t end in a good way if I did           01:51 AM, 07th Dec                   mazen                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           01:53 AM, 07th Dec                   mazen                   Do you have any other inquiries that we can help with?           01:54 AM, 07th Dec                     User                    Fine           01:55 AM, 07th Dec                     User                    i wish this to be solved quickly           01:55 AM, 07th Dec                     User                    and I will never use your service again           01:56 AM, 07th Dec                   mazen                   ok sure will do the needful           01:56 AM, 07th Dec                     User                    ok           01:56 AM, 07th Dec                   mazen                   please accept our sincere apologies for this           01:56 AM, 07th Dec                   mazen                   Do you have any other inquiries that we can help with?           01:56 AM, 07th Dec                   mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:59 AM, 07th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5424943