Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Dec 2022 21:27:57 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc Sara Amin                    hello           01:06 AM, 07th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:06 AM, 07th Dec                   Centrepoint UAE whatsapp bot                    Hello Sara Amin , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:06 AM, 07th Dec                     Sara Amin                    2           01:06 AM, 07th Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            01:06 AM, 07th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:06 AM, 07th Dec                     Sara Amin                    2           01:08 AM, 07th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:08 AM, 07th Dec                     Sara Amin                    3           01:08 AM, 07th Dec                   Centrepoint UAE whatsapp bot                    Hello Sara Amin , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:08 AM, 07th Dec                     Sara Amin                    2           01:08 AM, 07th Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            01:08 AM, 07th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:08 AM, 07th Dec                     Sara Amin                    2           01:09 AM, 07th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:09 AM, 07th Dec                     Sara Amin                    1           01:09 AM, 07th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:09 AM, 07th Dec                     Sara Amin                    [email-masked]           01:09 AM, 07th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:09 AM, 07th Dec                   Mohammed                   Hi Sara, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           01:09 AM, 07th Dec                     Sara Amin                    hello           01:10 AM, 07th Dec                     Sara Amin                    dear i had return request but no one pick it up           01:10 AM, 07th Dec                     Sara Amin                    and now i can not return again           01:10 AM, 07th Dec                     Sara Amin                             01:10 AM, 07th Dec                     Sara Amin                             01:10 AM, 07th Dec                     Sara Amin                             01:12 AM, 07th Dec                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:17 AM, 07th Dec                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:19 AM, 07th Dec                     Sara Amin                    if you dont resolve it  i will post it on facebook with the whatsapp chat because i need this to be returned           01:19 AM, 07th Dec                   Mohammed                   We sincerely apologize for any inconvenience caused,           01:21 AM, 07th Dec                   Mohammed                   We will do our best to sort this soon enough           01:21 AM, 07th Dec                   Mohammed                   We appreciate your patience.           01:22 AM, 07th Dec                     Sara Amin                    thank you           01:22 AM, 07th Dec                   Mohammed                   Do you have any other inquiries that we can help with?           01:24 AM, 07th Dec                     Sara Amin                    no           01:24 AM, 07th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:27 AM, 07th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5424899