Subject: Note Added - [#5384742] need esc // RRN
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 05 Dec 2022 04:48:34 +0000

Hi ,    Rahul Nerkar (TCS) added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5384742    Subject:  need esc // RRN   Requester: Shoshoalabadi559    Note Content:   <div class="elementToProof" style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
<span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">Dear Max team,</span>
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<span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">Refund credited to customer account on 14-Nov-22. PFA details.</span>
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<div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)"><img style="max-width:100%" class="ContentPasted0 w-1366 h-768" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjMyNzg1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6PHVp1KV4Sa97t-xR1tsYxnE0P_CSqRrsjTsWa_9UmQ" data-id="2044006327852"><br>
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<div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)"><span class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:813.938px;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>IP
 Address<span class="col-lg-3 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px">63.32.86.82</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>Batch
 ID<span class="col-lg-2 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px">-1</span></span>
<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
Transaction Date/Time<span class="col-lg-3 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px">Mon
 Nov 14 15:05:44 AST 2022</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>Post
 Date<span class="col-lg-2 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px">1114</span>
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<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
Transaction ID<span class="col-lg-3 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px">202231886228405</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>Action
 Code<span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span><span class="col-lg-2 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px">Credit</span><span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span><span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span><span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span><span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span><span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span><span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span><span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span><span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span>
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<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
Merchant ID<span class="col-lg-3 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px">2683</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>Terminal
 ID<span class="col-lg-2 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px">268301</span>
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<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
Payment Instrument<span class="col-lg-3 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px">Debit
 Card</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>Brand
 ID<span class="col-lg-2 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px">Kuwait Finance House</span>
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<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
Card Number<span class="col-lg-3 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px">450778******9722</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>Card
 Expiration<span class="col-lg-2 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px">Feb , 2026</span>
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<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
Transaction Amount<span class="col-lg-3 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px">6.300</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>Currency
 Code<span class="col-lg-2 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px">414</span>
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<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
Merchant Track ID<span class="col-lg-3 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px">pay_bhqanft6lu5ltd7n56uuppav7m</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>Result
 Code<span class="col-lg-2 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px">CAPTURED</span>
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<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
Host Response<span class="col-lg-3 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px">00</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>Authorization
 Code<span class="col-lg-2 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px">027191</span>
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<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
AVS Response<span class="col-lg-3" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px"></span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>CVD2
 Validation Repsonse<span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span>
</div>
<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
Reference ID<span class="col-lg-3 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px">231833015135</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>STAN
 ID<span class="col-lg-2 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px">608252</span>
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<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
Cardholder Address<span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span>
</div>
<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
ECI<span class="col-lg-3 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px">7</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>Cardholder
 Zip Code<span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span>
</div>
<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
User Field 1<span class="col-lg-3 ContentPasted1" title="1003371328" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px;overflow:hidden;text-overflow:ellipsis">1003371328</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>User
 Field 2<span class="col-lg-2" title="" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px;overflow:hidden;text-overflow:ellipsis"></span>
</div>
<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
User Field 3<span class="col-lg-3" title="" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px;overflow:hidden;text-overflow:ellipsis"></span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>User
 Field 4<span class="col-lg-2" title="" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px;overflow:hidden;text-overflow:ellipsis"></span>
</div>
<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
User Field 5<span class="col-lg-3" title="" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px;overflow:hidden;text-overflow:ellipsis"></span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span><span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span>
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<div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)"><span class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:813.938px;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>UCAF<span class="col-lg-3" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px"></span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>Host
 Tran ID<br>
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<div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)"><span class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:813.938px;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>Regards,
<div>Rahul Nerkar.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, December 5, 2022 2:54 AM<br>
<b>To:</b> Rahul Nerkar (TCS) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5384742] - need esc // RRN
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<div style="color:INDIANRED"><b><i><font>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div>Hi team,</div>
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<div dir="ltr">With reference to order number: 8194526489</div>
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<div dir="ltr">The customer claimed that he didn't receive the amount of KWD 6.30, Please provide us with the RRN so we can share it with the customer.</div>
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<br>
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<div dir="ltr">Regards,</div>
<div dir="ltr">Tawfik.</div>
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