Subject: Ticket Assigned - Conversation with mariam hassan maricor
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Dec 2022 16:59:02 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariam hassan maricor mariam hassan maricor                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi mariam hassan maricor, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:40 PM, 04th Dec                     mariam hassan maricor                    From yesterday i was waiteng for your staff to take my return items abd give me the right one           08:41 PM, 04th Dec                     mariam hassan maricor                    Why are you soo slow to take responsibility on these ugly wrong size items i wanted to return           08:42 PM, 04th Dec                   Mohammed                   Hi Mariam, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           08:46 PM, 04th Dec                   Mohammed                   We sincerely apologize for any inconvenience caused,           08:52 PM, 04th Dec                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:52 PM, 04th Dec                   Mohammed                   Do you have any other inquiries that we can help with?           08:55 PM, 04th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:58 PM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5408853