Subject: Ticket Assigned - Conversation with Saeed Kappil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Dec 2022 16:36:22 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saeed Kappil Saeed Kappil                    H           10:26 PM, 24th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:26 PM, 24th Nov                   Centrepoint UAE whatsapp bot                    Hello Saeed Kappil , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:26 PM, 24th Nov                     Saeed Kappil                    1           10:27 PM, 24th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           10:27 PM, 24th Nov                     Saeed Kappil                    9402386096           10:27 PM, 24th Nov                   Centrepoint UAE whatsapp bot                    Congrats! Your order is successfully placed.?    Your estimated collection date is 28/11/2022             10:27 PM, 24th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:27 PM, 24th Nov                     Saeed Kappil                    3           10:27 PM, 24th Nov                   Centrepoint UAE whatsapp bot                    Hi Saeed Kappil , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            10:27 PM, 24th Nov                     Saeed Kappil                    5           10:27 PM, 24th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:27 PM, 24th Nov                   mazen                   Hi Saeed , thank you for contacting us. This's Mazen We would be happy to help you.           10:28 PM, 24th Nov                     Saeed Kappil                    So I have ordered again and as you promised I need my product by tomorrow beofre 5pm           10:29 PM, 24th Nov                     Saeed Kappil                    In yas mall branch           10:29 PM, 24th Nov                     Saeed Kappil                    “WITHOUT DAMAGE”           10:29 PM, 24th Nov                   mazen                   We request you to please allow us some time to check your details and back to you, stay with us           10:31 PM, 24th Nov                     Saeed Kappil                    Noted           10:31 PM, 24th Nov                   mazen                   We have checked and it appears that the following order number: (9402386096) was placed onNov 24, 2022). Please note the expected delivery date onNov 28 2022 Please note that you will be contacted on your contact number (+971568864669) before delivering your order, we kindly ask you to please arrange with the courier partner to deliver your order at your specified time.  ​           10:34 PM, 24th Nov                   mazen                   Do you have any other inquiries that we can help with?           10:34 PM, 24th Nov                     Saeed Kappil                    Wait           10:35 PM, 24th Nov                     Saeed Kappil                    Noooooo           10:35 PM, 24th Nov                     Saeed Kappil                    That’s not we agreed on dude           10:35 PM, 24th Nov                     Saeed Kappil                             10:36 PM, 24th Nov                     Saeed Kappil                    This is wait you said 20 mints before           10:36 PM, 24th Nov                     Saeed Kappil                    and it’s delivered in yas mall center point mall           10:39 PM, 24th Nov                   mazen                   We request you to please allow us some time to check your details and back to you, stay with us           10:39 PM, 24th Nov                     Saeed Kappil                    Mm           10:39 PM, 24th Nov                     Saeed Kappil                    “Yes if you order you will get the item in Same day delivery” this is what you said before           10:39 PM, 24th Nov                   mazen                   We are truly sorry for the inconvenience caused to you. Same Day Delivery is available to select locations in Dubai.           10:42 PM, 24th Nov                     Saeed Kappil                    Dude           10:42 PM, 24th Nov                     Saeed Kappil                    This is messed up           10:42 PM, 24th Nov                     Saeed Kappil                    You first give me a damaged product and then refunded and told me that the delivery ll be in 24 hrs and then I reconfirmed it beofre ordering and after I paid then you are saying???           10:44 PM, 24th Nov                     Saeed Kappil                    Dude do you ppl eat food or somthing else ?           10:44 PM, 24th Nov                     Saeed Kappil                    Or am i not speaking English ?           10:44 PM, 24th Nov                     Saeed Kappil                    First of all you send me a damaged item !!! Dude a damaged item and a company as big as things don’t have a QC           10:45 PM, 24th Nov                     Saeed Kappil                    What’s things it’s a consumers code violation           10:45 PM, 24th Nov                     Saeed Kappil                    And I didnt even post any comment or bad review           10:45 PM, 24th Nov                     Saeed Kappil                    If I don’t get my product by tomorrow or any other Ororedoo as like it am gonna do reviews on ur online app , website, yas store and yas mall, aldhar, and google trust me           10:47 PM, 24th Nov                   mazen                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us. but same Day Delivery is available to select locations in Dubai also you can see the time frame before conformed the order           10:48 PM, 24th Nov                     Saeed Kappil                    I asked you 3 times           10:50 PM, 24th Nov                     Saeed Kappil                    I need a shue of 44 size by tomorrow in yas mall Centrepoint on my name … that’s what l am asking           10:50 PM, 24th Nov                     Saeed Kappil                    I don’t want to wait for one week for the mistake that you ppl closed again and again           10:51 PM, 24th Nov                     Saeed Kappil                    Then I wouldn’t have orders in ur app if I count get in here by tomorrow           10:51 PM, 24th Nov                   mazen                   please accept our sincere apologies for this We will do our best to arrange the delivery ASAP           10:54 PM, 24th Nov                     Saeed Kappil                    I want it by tomorrow as you said           10:54 PM, 24th Nov                     Saeed Kappil                    A shue of that prize and size           10:55 PM, 24th Nov                     Saeed Kappil                    Without damage           10:55 PM, 24th Nov                     Saeed Kappil                    I don’t care abut band or model it shuld be a sports shue that’s all I ask           10:55 PM, 24th Nov                   mazen                   We will do our best to deliver the order asap           10:58 PM, 24th Nov                     Saeed Kappil                    As I said I want it by tomorrow           10:58 PM, 24th Nov                     Saeed Kappil                    And if there is any extra money spend it shuld be other paied by centerpoint or the shue brand styli (for sending damaged product to the costumer)           10:59 PM, 24th Nov                   mazen                   Ok sure will do the needful           11:00 PM, 24th Nov                     Saeed Kappil                    I need to kow that I will get a product tomorrow           11:01 PM, 24th Nov                     Saeed Kappil                    Give me a confrontation regarding that           11:01 PM, 24th Nov                     Saeed Kappil                    That’s all I ask           11:01 PM, 24th Nov                     Saeed Kappil                    I don’t want “asap” as an answer           11:02 PM, 24th Nov                   mazen                   We request you to please allow us some time so we can work on this and do the needful.  please that we will contact you through your email once we get any updates           11:04 PM, 24th Nov                     Saeed Kappil                    Sorry I need the confirmation beofre ending the chat.. I don’t want to go through the same dialogue with someone           11:05 PM, 24th Nov                     Saeed Kappil                    And you don’t have much time either it’s 11 so tell your supervisor or the man in charge to make a decision           11:06 PM, 24th Nov                     Saeed Kappil                    It’s very very very disappointing           11:06 PM, 24th Nov                     Saeed Kappil                    @mazen am really sorry that I put you through this . But all my anger is on centerpoint and styli brand .(don’t take this perosnal brother . ) and am happy that you have the patience and the quality for a sales officer           11:08 PM, 24th Nov                   mazen                   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           11:08 PM, 24th Nov                     Saeed Kappil                    Meanwhile don’t close the chat           11:09 PM, 24th Nov                     Saeed Kappil                    I don’t want to talk to anyone else since you know the story be here           11:09 PM, 24th Nov                     Saeed Kappil                    Till they “workout things”           11:09 PM, 24th Nov                   mazen                   we will be on touch with you and contact you on your email           11:13 PM, 24th Nov                     Saeed Kappil                    Get me any brand or any model or any style for sports type of 44 size by tomorrow that’s what I ask if there is extra cost bill it to styli or centerpoint           11:13 PM, 24th Nov                     Saeed Kappil                    No it’s  not acceptable           11:13 PM, 24th Nov                     Saeed Kappil                    I need my product by tomorrow in yas mall branch anythg else is not acceptable           11:14 PM, 24th Nov                     Saeed Kappil                    And your so called email condact or sms is not acceptable. Period           11:14 PM, 24th Nov                     Saeed Kappil                    It’s a possibility that I may get           11:14 PM, 24th Nov                     Saeed Kappil                    I was told yesterday that I ok get a call from your management team reading this damaged issue in 24 hrs and it’s not yet received           11:16 PM, 24th Nov                   mazen                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:19 PM, 24th Nov                   mazen                   Do you have any other inquiries that we can help with?           11:20 PM, 24th Nov                   mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:21 PM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5341360