Subject: Ticket Assigned - Conversation with Noura
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Dec 2022 16:36:21 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Noura Noura                    Hello           09:39 PM, 20th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:39 PM, 20th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:39 PM, 20th Nov                     Noura                    1           09:40 PM, 20th Nov                   Centrepoint UAE whatsapp bot                    Hello Noura , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:40 PM, 20th Nov                     Noura                    1           09:40 PM, 20th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           09:40 PM, 20th Nov                     Noura                    I ordered           09:41 PM, 20th Nov                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           09:41 PM, 20th Nov                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            09:41 PM, 20th Nov                     Noura                    2           09:41 PM, 20th Nov                   Centrepoint UAE whatsapp bot                    Hello Noura , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:41 PM, 20th Nov                     Noura                    2           09:41 PM, 20th Nov                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            09:42 PM, 20th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:42 PM, 20th Nov                     Noura                    2           09:42 PM, 20th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:42 PM, 20th Nov                     Noura                    1           09:42 PM, 20th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           09:42 PM, 20th Nov                     Noura                    [email-masked]           09:42 PM, 20th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:42 PM, 20th Nov                   mazen                   Hi Noura, thank you for contacting us. This's Mazen We would be happy to help you.           09:44 PM, 20th Nov                     Noura                    I ordered this product           09:44 PM, 20th Nov                     Noura                    But im purple           09:44 PM, 20th Nov                     Noura                             09:44 PM, 20th Nov                     Noura                    They sent blue           09:44 PM, 20th Nov                     Noura                             09:44 PM, 20th Nov                     Noura                             09:45 PM, 20th Nov                     Noura                    Purple           09:45 PM, 20th Nov                     Noura                    This is the color i received           09:45 PM, 20th Nov                   mazen                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           09:48 PM, 20th Nov                   mazen                   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (centerpoint) store across the UAE.           09:48 PM, 20th Nov                     Noura                    Yes but i do not want to return           09:48 PM, 20th Nov                     Noura                    I want an exchange           09:48 PM, 20th Nov                     Noura                    Because it is not the same price now           09:49 PM, 20th Nov                     Noura                    And i had free delivery on this package           09:49 PM, 20th Nov                   mazen                   Please allow us some time and we will get back to you soon with an update.  Rest assured we try our best to provide solutions to every issue in the best possible way available to us.           09:54 PM, 20th Nov                   mazen                   Do you have any other inquiries that we can help with?           09:56 PM, 20th Nov                     Noura                    No thank you           09:56 PM, 20th Nov                   mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:58 PM, 20th Nov                     Noura                    And for the inquiry?           09:58 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5310906