Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Dec 2022 13:21:04 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/Ru9q0FvODxk5aOaEevT5WA~~/AALN9wA~/RgRlay85PVcDc3BjQgpjiLn7iWPEGRmDUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear Team,<br>
<br>
Kindly note that the shipment was returned to your end as there were missing parts that have not been included. <br>
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The order is closed on the system.<br>
<br>
Best regards, 
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<span class="labelnormal"><span class="labelname_sf">Noor Dokhan </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: [email-masked]<br>
<strong>Sent: </strong>2/12/2022 4:16 PM GMT+03:00<br>
<strong>To: </strong>EMP405 Mohammad Alkhateeb ([email-masked]); [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>RE: [#5355431] - Delivery<br>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM95E0B26F153F41C6AEC27DB758A89F32" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Rachael</span></a>,</div>

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<div class="MsoNormal">Reminder for delivery.</div>

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<div class="MsoNormal">Order ID: 9400672251</div>

<div class="MsoNormal">Tracking ID: SD008633174</div>

<div class="MsoNormal">Customer contact : +971551670323</div>

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<div class="MsoNormal">Regards,</div>

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<div class="MsoNormal"><img alt="Logo

Description automatically generated" height="58" id="Picture_x0020_58" style="width:1.2666in;height:0.6083in" width="122"></div>

<div class="MsoNormal"><b><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Akshay Berry</span></b></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif;color:#242424;background:white">Vendor Support &amp; Escalations Specialist</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">T: +971 4 5172125</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, December 1, 2022 1:54 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5355431] - Delivery</div>
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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments! </span></i></b></div>

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<div class="MsoNormal"><span style="font-size:1pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in"><img alt="Image removed by sender." height="1" id="Picture_x0020_1" style="width:0.0083in;height:0.0083in" width="1"></span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear Team, <br>
<br>
<br>
Kindly note that the order was incomplete upon arriving to our warehouse, hence, it has been returned to your end. <br>
<br>
<br>
Best regards,  </span></div>

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<br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Mohammad Al-Khateeb</span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://www.shipa.com/" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://www.shipa.com" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>1/12/2022 9:19 AM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#5355431] - Delivery<br>
  </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Could you please update in the above if the order can be delivered ?</span></div>
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<span style="font-size:10.5pt;font-family:'-apple-system'">Problem Statement: Late delivery<br>
Order Date : Nov 17, 2022<br>
Order ID: 9400672251<br>
Tracking ID: SD008633174<br>
Customer contact : +971551670323<br>
Assistance Required: Need urgent delivery<br>
<br>
Issue Description: The order was shipped on Nov-25-2022 but still not delivered to customer.<br>
<br>
Please check and advise if you will deliver the order or will return it.<br>
<br>
Regards,</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Tue, 29 Nov at 11:17 AM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span> </span></div>

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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></span><br>
<br>
<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Problem Statement: Late delivery</span><br>
<span class="separator">Order Date : Nov 17, 2022</span><br>
<span class="separator">Order ID: 9400672251</span><br>
<span class="separator">Tracking ID: SD008633174</span><br>
<span class="separator">Customer contact : +971551670323</span><br>
<span class="separator">Assistance Required: Need urgent delivery</span><br>
<br>
<span class="separator">Issue Description: The order was shipped on Nov-25-2022 but still not delivered to customer.</span><br>
<br>
<span class="separator">Please check and advise if you will deliver the order or will return it.</span><br>
<br>
<span class="separator">Regards,</span></span>
</div>
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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Rossana</span></span></div>
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<span style="font-size:1pt;font-family:'fdtktid';color:white">5355431:1125156</span>
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