Subject: New Reply Received - need to cancel and get refund - applied 3 -4 times for refund
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 02 Dec 2022 08:25:09 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  need to cancel and get refund - applied 3 -4 times for refund  Ticket comment <div dir="ltr">Kindly collect the package from reception of my office . <div>contact number same as registered and changed in centerpoint record .</div>
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<div>On Fri, 2 Dec 2022 at 02:25, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5382296</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Mohammad Tawfik : </div>
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<div dir="ltr">Hi Shadab,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience,</div>
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<br>We sincerely apologize for the delay in collection of your return request, we have created a new return request at this time to avoid further delays,<br><br>
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<div dir="ltr">please note the courier partner may take up to 2-5 business days to arrange the collection, If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.</div>
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<div dir="ltr">We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span>Splash </span>Support Team.</div>
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<div style="color:rgb(34,34,34)"><div><div lang="en-AE" style="overflow-wrap: break-word"><div>
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<div><i><font>S. HEJAB</font></i></div>
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<div><b><font>Sales &amp; Marketing </font></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:12pt;font-family:"Bookman Old Style",serif;color:rgb(31,56,100)'><u></u> <u></u></span></i></b></div>
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<img width="179" height="74" style="width: 1.8666in; height: 0.7666in" src="cid:[email-masked]"><b><i><span style='font-size:12pt;font-family:"Bookman Old Style",serif;color:rgb(31,56,100)'><u></u><u></u></span></i></b>
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<div class="MsoNormal"><b><span style='font-size:14pt;font-family:"Book Antiqua",serif;color:rgb(47,84,150)'>ASCEND ACCESS  SYSTEM  SCAFFOLDING LLC<u></u><u></u></span></b></div>
<div class="MsoNormal"><b><i><span style='font-size:12pt;font-family:"Book Antiqua",serif;color:rgb(47,84,150)'>Po Box   : 182519 , Dubai ,UAE</span></i></b></div>
<div class="MsoNormal"><b><i><span style='font-size:12pt;font-family:"Book Antiqua",serif;color:rgb(47,84,150)'>Fax              :+971 4 8855230<u></u><u></u></span></i></b></div>
<div class="MsoNormal"><b><i><span style='font-size:12pt;font-family:"Book Antiqua",serif;color:rgb(47,84,150)'>Email         :accounts @<a href="http://ascenduae.com" target="_blank" rel="noreferrer">ascenduae.com</a><u></u><u></u></span></i></b></div>
<div class="MsoNormal"><b><i><span style='font-size:12pt;font-family:"Book Antiqua",serif;color:rgb(47,84,150)'>Website     :<a href="http://www.ascenduae.com/" target="_blank" rel="noreferrer">www.ascenduae.com</a><u></u><u></u></span></i></b></div>
<div class="MsoNormal"><b><i><span style='font-size:12pt;font-family:"Book Antiqua",serif;color:rgb(47,84,150)'><u></u> <u></u></span></i></b></div>
<div class="MsoNormal"><b><i><span style='font-size:12pt;font-family:"Book Antiqua",serif;color:rgb(47,84,150)'>BS EN 1004 Certified Scaffolding Manufacturer <u></u><u></u></span></i></b></div>
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<span style="color:rgb(80,0,80)"><img width="105" height="63" style="width: 1.0916in; height: 0.6583in" src="cid:[email-masked]"> <img width="85" height="67" style="width: 0.8833in; height: 0.7in" src="cid:[email-masked]"> <img width="77" height="65" style="width: 0.8in; height: 0.675in" src="cid:[email-masked]"> <img width="72" height="66" style="width: 0.75in; height: 0.6833in" src="cid:[email-masked]"></span><u></u><u></u>
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<div style="font-size:12.8px;margin:0px"><font style="background-color:rgb(243,243,243)"><b><font color="#741b47"><span style="font-family:Castellar,serif;font-size:12pt"><u>AscenT PERFUME MANUFACTURING LLC</u></span><span style="font-family:Castellar,serif;font-size:12pt">.</span></font></b><br></font></div>
<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px"><span style="font-family:Castellar,serif;font-size:12pt">NAD AL HAMAR DUBAI</span></div>
<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px"><span style="font-family:Castellar,serif;font-size:12pt"><a href="http://www.ascenduae.com/" target="_blank" rel="noreferrer"><font color="#1155cc">www.ascenTPERFUME.com</font></a></span></div>
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<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px">ETIHAD <span style="font-family:Castellar,serif;font-size:12pt">ROAD DUBAI</span>
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<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px"><span style="font-family:Castellar,serif;font-size:12pt"><a href="http://www.astraluae.com/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer"><font color="#1155cc">www.astraluae.com</font></a></span></div>
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<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px"><span style="font-family:Castellar,serif;font-size:12pt"><font color="#ff0000"><b><u>EXOTIC CHAIRS &amp; FURNITURE TRADING LLC</u></b></font></span></div>
<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px"><span style="font-family:Castellar,serif;font-size:12pt">ETIHAD ROAD DUBAI</span></div>
<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px"><span style="font-family:Castellar,serif;font-size:12pt"><a href="http://www.exoticchair.com/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer"><font color="#1155cc">www.exoticchair.com</font></a></span></div>
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<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px"><span style='font-family:"Footlight MT Light",serif'>P.O. Box: 182519,</span></div>
<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px"><span style='font-family:"Footlight MT Light",serif'>Dubai - U.A.E.</span></div>
<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px">
<span style='font-family:"Footlight MT Light",serif'>Mob</span><b><span style='font-family:"Footlight MT Light",serif'>. No.: +971 503485847</span></b>
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Attachments :
1. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2044006176770'>image002.png</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5382296