Subject: Ticket Assigned - Conversation with ENGINEERING IS PASSION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Nov 2022 17:57:40 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ENGINEERING IS PASSION ENGINEERING IS PASSION                    Good evening           09:24 PM, 30th Nov                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:24 PM, 30th Nov                    Centrepoint KW whatsapp bot                    Hello ENGINEERING IS PASSION , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:24 PM, 30th Nov                     ENGINEERING IS PASSION                    1           09:24 PM, 30th Nov                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           09:24 PM, 30th Nov                     ENGINEERING IS PASSION                    2           09:24 PM, 30th Nov                    Centrepoint KW whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           09:24 PM, 30th Nov                    Centrepoint KW whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            09:24 PM, 30th Nov                     ENGINEERING IS PASSION                    1           09:24 PM, 30th Nov                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           09:24 PM, 30th Nov                     ENGINEERING IS PASSION                    8402876147           09:25 PM, 30th Nov                    Centrepoint KW whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            09:25 PM, 30th Nov                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:25 PM, 30th Nov                     ENGINEERING IS PASSION                    2           09:25 PM, 30th Nov                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:25 PM, 30th Nov                     ENGINEERING IS PASSION                    1           09:25 PM, 30th Nov                    Centrepoint KW whatsapp bot                   Please enter your email address           09:25 PM, 30th Nov                     ENGINEERING IS PASSION                    [email-masked]           09:25 PM, 30th Nov                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:25 PM, 30th Nov                   Mohammed                   Hi Dear, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           09:29 PM, 30th Nov                     ENGINEERING IS PASSION                    Hi dear           09:30 PM, 30th Nov                     ENGINEERING IS PASSION                    We have received today package and one of the items has visie scratch           09:30 PM, 30th Nov                     ENGINEERING IS PASSION                             09:30 PM, 30th Nov                     ENGINEERING IS PASSION                             09:30 PM, 30th Nov                     ENGINEERING IS PASSION                             09:30 PM, 30th Nov                   Mohammed                   We apologies for the inconvenience caused.  We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.           09:38 PM, 30th Nov                   Mohammed                   As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.           09:38 PM, 30th Nov                   Mohammed                   ​For online, we would recommend that you first return these shoes and then order a new one with the desired size.           09:39 PM, 30th Nov                     ENGINEERING IS PASSION                    Okay so i take it and replace it with a new one directly from the shop?           09:39 PM, 30th Nov                     ENGINEERING IS PASSION                    Can you check please if it is available in center point hawalli?           09:40 PM, 30th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to check the availability of the item and get back to you soon enough           09:47 PM, 30th Nov                     ENGINEERING IS PASSION                    Thanks           09:48 PM, 30th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           09:51 PM, 30th Nov                     ENGINEERING IS PASSION                    Thanks           09:52 PM, 30th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:57 PM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5384691