Subject: Ticket Assigned - need esc
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 30 Nov 2022 17:44:07 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc ismail                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi ismail, what do you need help with? Customer:  1 Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi ismail, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9402171338 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=1000018299851     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:04 PM, 30th Nov                   Mohammed                   Hi Ismail, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           09:09 PM, 30th Nov                     ismail                    9402171338           09:09 PM, 30th Nov                     ismail                    Still waiting for delivery man           09:09 PM, 30th Nov                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:13 PM, 30th Nov                   Mohammed                   Could you please confirm if this is your correct mobile number +971582037823?           09:14 PM, 30th Nov                     ismail                    971582837823           09:15 PM, 30th Nov                     ismail                             09:18 PM, 30th Nov                     ismail                    ??           09:21 PM, 30th Nov                     ismail                    Start Again           09:23 PM, 30th Nov                     ismail                    Hi           09:23 PM, 30th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           09:28 PM, 30th Nov                     ismail                    Was told in 4hours time           09:28 PM, 30th Nov                     ismail                    It’s over 4hours           09:29 PM, 30th Nov                     ismail                    Or is he going to deliver at midnight ?           09:29 PM, 30th Nov                   Mohammed                   Please note that the delivery time is arranged by the courier partner, We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           09:34 PM, 30th Nov                     ismail                    Hmm           09:34 PM, 30th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           09:39 PM, 30th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:43 PM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5384601