Subject: Ticket Assigned - Conversation with Olivera
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Nov 2022 17:36:34 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Olivera Olivera                    Hi. I want to return one item i order 2 by mistake           08:55 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:55 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:55 PM, 30th Nov                     Olivera                    1           08:55 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Hello Olivera , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:55 PM, 30th Nov                     Olivera                    2           08:56 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            08:56 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:56 PM, 30th Nov                     Olivera                    3           08:56 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Hi Olivera , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            08:56 PM, 30th Nov                     Olivera                    5           08:57 PM, 30th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:57 PM, 30th Nov                   Mohammed                   Hi Dear, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           09:00 PM, 30th Nov                     Olivera                    Hi. I want to make return of 1 item. But also im unable to reset my app password to do so           09:01 PM, 30th Nov                     Olivera                    This order i did as guest and not trough the account           09:01 PM, 30th Nov                     Olivera                    One of this item to be returned           09:01 PM, 30th Nov                   Mohammed                   You can let us know the name of the items and the order number, we will arrange for a return.           09:08 PM, 30th Nov                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           09:10 PM, 30th Nov                     Olivera                    Yes dear           09:10 PM, 30th Nov                     Olivera                             09:10 PM, 30th Nov                     Olivera                    I will send the photo now           09:11 PM, 30th Nov                     Olivera                             09:12 PM, 30th Nov                     Olivera                             09:12 PM, 30th Nov                     Olivera                    One of this item to be returned           09:13 PM, 30th Nov                     Olivera                    One item the green dress yelow marked           09:13 PM, 30th Nov                     Olivera                    Stily Cuffed slevees Roll Neck Knitted           09:16 PM, 30th Nov                     Olivera                    Are you here? Did you see the item?           09:18 PM, 30th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to create a return request for the item           09:22 PM, 30th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           09:22 PM, 30th Nov                     Olivera                    Did you have details where you have to return money once the item is returned?           09:23 PM, 30th Nov                   Mohammed                   You will get refunded to your original payment method           09:27 PM, 30th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           09:31 PM, 30th Nov                     Olivera                    No , thank you!           09:32 PM, 30th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:36 PM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5384539