Subject: Ticket Assigned - Conversation with Babar Arshad
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 30 Nov 2022 17:06:45 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Babar Arshad Babar Arshad                    2           08:38 PM, 30th Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:38 PM, 30th Nov                   MAX UAE whatsapp bot                    Hello Babar Arshad , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:38 PM, 30th Nov                     Babar Arshad                    3           08:38 PM, 30th Nov                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            08:38 PM, 30th Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:38 PM, 30th Nov                     Babar Arshad                    2           08:38 PM, 30th Nov                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:38 PM, 30th Nov                     Babar Arshad                    Yes           08:38 PM, 30th Nov                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:38 PM, 30th Nov                     Babar Arshad                    1           08:38 PM, 30th Nov                   MAX UAE whatsapp bot                   Please enter your email address           08:38 PM, 30th Nov                     Babar Arshad                    [email-masked]           08:38 PM, 30th Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:38 PM, 30th Nov                   Mohammed                   Hi Babar, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           08:40 PM, 30th Nov                     Babar Arshad                    Hi Tawfik           08:40 PM, 30th Nov                     Babar Arshad                    I ordered 2 bags but i received only 1           08:41 PM, 30th Nov                     Babar Arshad                    I didn't receive my refund           08:42 PM, 30th Nov                   Mohammed                   Could you please share your order number so that I can assist you further?           08:45 PM, 30th Nov                     Babar Arshad                    Yes I'll           08:45 PM, 30th Nov                     Babar Arshad                    Wait           08:46 PM, 30th Nov                     Babar Arshad                             08:49 PM, 30th Nov                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:53 PM, 30th Nov                     Babar Arshad                    Ok           08:53 PM, 30th Nov                   Mohammed                   We would like to inform you that we have processed the refund of amount (AED 45) on (11/10/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           08:54 PM, 30th Nov                     Babar Arshad                    ???           08:55 PM, 30th Nov                     Babar Arshad                    Again 7-14 days           08:55 PM, 30th Nov                     Babar Arshad                    You have been processing since 10 November 2022           08:57 PM, 30th Nov                     Babar Arshad                    What would you say?           08:57 PM, 30th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to provide you with the transaction number so you can check with your bank           09:02 PM, 30th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           09:03 PM, 30th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:06 PM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5384309