Subject: Ticket Assigned - Conversation with Sadia MAJEED
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Nov 2022 16:57:13 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sadia MAJEED Sadia MAJEED                    Hi           08:39 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:39 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:39 PM, 30th Nov                     Sadia MAJEED                    9403260864           08:39 PM, 30th Nov                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           08:39 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:39 PM, 30th Nov                     Sadia MAJEED                    3 days passed           08:39 PM, 30th Nov                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           08:39 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:39 PM, 30th Nov                     Sadia MAJEED                    My order still not received           08:39 PM, 30th Nov                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           08:39 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:39 PM, 30th Nov                     Sadia MAJEED                    1           08:39 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Hello Sadia MAJEED , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:39 PM, 30th Nov                     Sadia MAJEED                    1           08:40 PM, 30th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           08:40 PM, 30th Nov                     Sadia MAJEED                    1           08:40 PM, 30th Nov                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           08:40 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            08:40 PM, 30th Nov                     Sadia MAJEED                    9403260864           08:40 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            08:40 PM, 30th Nov                     Sadia MAJEED                    1           08:40 PM, 30th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           08:40 PM, 30th Nov                     Sadia MAJEED                    9403260864           08:40 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            08:40 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:40 PM, 30th Nov                     Sadia MAJEED                    2           08:40 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:40 PM, 30th Nov                     Sadia MAJEED                    1           08:41 PM, 30th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:41 PM, 30th Nov                     Sadia MAJEED                    [email-masked]           08:41 PM, 30th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:41 PM, 30th Nov                     Sadia MAJEED                    Sure           08:41 PM, 30th Nov                   Mohammed                   Hi Sadia, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           08:44 PM, 30th Nov                     Sadia MAJEED                    I am unable to get my parcel           08:44 PM, 30th Nov                     Sadia MAJEED                    I need it today           08:44 PM, 30th Nov                     Sadia MAJEED                    9403260864           08:44 PM, 30th Nov                     Sadia MAJEED                    That's the order no           08:44 PM, 30th Nov                     Sadia MAJEED                    3 days done noe           08:45 PM, 30th Nov                     Sadia MAJEED                    Now           08:45 PM, 30th Nov                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:47 PM, 30th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:47 PM, 30th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           08:50 PM, 30th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:56 PM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5384239