Subject: Note Added - [#4729839] Conversation with marigold julian
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Nov 2022 11:06:54 +0000

Hi ,    Sanket Sable added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4729839    Subject:  Conversation with marigold julian   Requester: marigold julian    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Sanket Sable</div>
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<div class="MsoNormal">Omni Channel Manager, Centrepoint </div>
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<div class="MsoNormal">Mob. +971-521455465</div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, November 30, 2022 2:58 PM<br>
<b>To:</b> Jessie Caparas &lt;[email-masked]&gt;; Sanket Sable &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Reddy Prasad &lt;[email-masked]&gt;; Mohammad Shababe Quamar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4729839] - Conversation with marigold julian</div>
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<div class="MsoNormal">Hi <a id="OWAAM18622C1F6699401186F00358A72C23EA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket Sable</span></a>
<a id="OWAAMEBD5326B5C9E45E181CEADA7760501B5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Reddy Prasad</span></a>,</div>
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<div class="MsoNormal">Please assist to close this.</div>
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<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, November 29, 2022 11:35 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4729839] - Conversation with marigold julian<br>
<b>Importance:</b> High</div>
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<a id="OWAAM10EB360EF8284D6EB7015158EC7B5662" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket Sable</span></a>
<a id="OWAAM7EF058C5D62841E3B30B914059D414BB" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Reddy Prasad</span></a>
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<div class="MsoNormal">Seems that this ticket is pending from last month and still not closed.</div>
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<div class="MsoNormal">Please advise so we can resolve this case for the customer and avoid any ministry complaint.</div>
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<div class="MsoNormal"> <b><u></u></b>
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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer">www.landmark.digital</a></span></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, October 4, 2022 12:38 PM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4729839] - Conversation with marigold julian</div>
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<div class="MsoNormal">Hi <a id="OWAAMDDE46356CC534B7FACFE174E7BAB9558" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Reddy Prasad</span></a>,</div>
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<div class="MsoNormal">Can you please assist for the below.</div>
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<div class="MsoNormal"><a id="OWAAMC7D8D3CD5FB74D0FB59490F6102E5296" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammad Shababe Quamar</span></a></div>
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<b>From:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, September 29, 2022 3:33 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4729839] - Conversation with marigold julian</div>
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<div class="MsoNormal">+<a id="OWAAM7939A912BB764F779FA8FD981F7B4F2B" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Reddy Prasad</span></a> can you please check this issue</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 14, 2022 12:46 AM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4729839] - Conversation with marigold julian</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Please assist to get the below closed asap.<br>
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Thank you for your help!<br>
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Regards,<br>
M.Murshed</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 9 Sep at 12:54 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Is there any update??</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement  Refund approval<br>
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Order Date :  Jul 28, 2022<br>
Order ID: 8179998985<br>
Tracking ID:  FC0728220006257<br>
AWB: RP0825220004050<br>
RMA: 1003033253<br>
Total value: KWD13.80<br>
Item ID: 164036208 - - Casio Men's Black Analog Resin Strap Watch -MW-59-7EVDF<br>
Concept: Centrepoint KW<br>
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Issue Description: The customer contacted us regarding his refund, he said that he returned the item, so we have raised the issue to the WH under this child ticket (4730265) but they confirmed to us that they did not receive the item, not under this AWB (RP0729220004275)
 neither this (RP0806220004698), So kindly check the issue and provide us with the approval for the customer to be refunded.<br>
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Case History:  The customer has reached out to us on (Aug14\22) asking for his returned item refund.<br>
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Customer's history :  The customer is with us since (7/20/22).<br>
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Assistance required : We request you to check the issue and provide us with a refund approval for the customer so we can resolve the issue and close the ticket asap.<br>
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Thanks for your help!<br>
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Regards,<br>
Aya.</span></div>
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