Subject: New Reply Received - Conversation with Shibin Shaji ??
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Nov 2022 04:25:35 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Conversation with Shibin Shaji ??  Ticket comment <div dir="ltr">Hi,<div><br></div>
<div>Please find the pictures of the barcodes attached for the items received by me. I ordered 11 items and received 2 packages- one package with 6 items and all them were wrong. Items in the second package were completely different items and also didn't match the total quantity.  Second package with one item was correct.</div>
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<div>I don't understand what you meant by  'share with us the <span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>full name of the items as it's on website'. </span>
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<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>I received wrong items and in the tag I can see only some short codes. You are now asking me to find out the full items in your website, please tell me how does it make any sense to you?  Please share with me the email address if you have any customer satisfaction team.</span></div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTk3MDQ0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ha4QfWy00cyvRGNo1gqLl4nmNYtkC7XlaoS97IStQns" data-id="2044005970449" alt="1.jpg" width="316" height="562"><br><div><div dir="ltr"><div dir="ltr">
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTk3MDQ1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Cfw2ShgyBTC0lM6LTtzzrloTJzHYboxR3nfZyc4-S_0" data-id="2044005970452" alt="2.jpg" width="316" height="562"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTk3MDQ1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GYhciQwshHr6Js84jSXcr4J_j9Kd8-RBKYVhIHew-kg" data-id="2044005970453" alt="3.jpg" width="316" height="562"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTk3MDQ1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.y_oirsYCkfYG0cNRnfv60zuZcRmNSoUGGl2yAU4LVGQ" data-id="2044005970450" alt="4.jpg" width="316" height="562"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTk3MDQ1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7hP2iFH6CE0Re_IIANcCA5eCprGNoXZ57_xc5AeDrZw" data-id="2044005970451" alt="5.jpg" width="316" height="562"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTk3MDQ1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.k64lxgS73QbnusMvIPq9UAr4Qw6f3oHGUbcbOdvUk18" data-id="2044005970454" alt="6.jpg" width="316" height="562"><br>
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<b>Thanks &amp; Regards,</b><br><br><b style="color:rgb(51,102,255)"><i>Shibin Shaji R<br>Mob:+971 528 495 399</i></b><div style="margin-bottom:12pt;line-height:normal"><font color="#008000"><span style="font-size:12px"><br></span></font></div>
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<div>On Wed, Nov 30, 2022 at 6:11 AM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Shibin,</div>
<div dir="ltr">​<br>
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<div dir="ltr">We’re really sorry if we’ve taken longer than usual to get back to you.<br><br>We sincerely apologize for any inconvenience caused however, we request you to please share with us the full name of the items as it's on website so we will arrange a return request from our end and we can investigate further and assist you accordingly with this.<br><br>We are looking forward to hear from you soon. Thank you for your help!<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;box-sizing:border-box;display:inline'>Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5369659