Subject: New Reply Received - Promotions or Gift Vouchers
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Nov 2022 15:12:49 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Promotions or Gift Vouchers  Ticket comment <div style="font-family: Verdana, Geneva, sans-serif; font-size: 11pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Hi</div>
<div style="font-family: Verdana, Geneva, sans-serif; font-size: 11pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
<br>
</div>
<div style="font-family: Verdana, Geneva, sans-serif; font-size: 11pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
I want to order 2 items that are <span style="background-color:rgb(255, 255, 255);display:inline !important" class="ContentPasted2">BUY 1 GET 1 and aed50 each. </span>
</div>
<div style="font-family: Verdana, Geneva, sans-serif; font-size: 11pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
<span style="background-color:rgb(255, 255, 255);display:inline !important" class="ContentPasted1">However, checkout total shows aed100.  It should be aed50 as I get 1 free.  I have yet placed order and want to after the error on the website is rectified. 
 Thank you</span><br>
</div>
<div style="font-family: Verdana, Geneva, sans-serif; font-size: 11pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
<span style="background-color:rgb(255, 255, 255);display:inline !important" class="ContentPasted1"><br>
</span>
</div>
<div style="font-family: Verdana, Geneva, sans-serif; font-size: 11pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
If you could give me a call on 0585058600 after the issue is rectified, that would be great. </div>
<div style="font-family: Verdana, Geneva, sans-serif; font-size: 11pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
<br>
</div>
<div style="font-family: Verdana, Geneva, sans-serif; font-size: 11pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
<img style="max-width:100%" class="ContentPasted0 w-975 h-528" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTkxMTQ2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uruZMcyaPdMEMJCunM_5DwEPKRBVsCBM0mqP2Eu4tek" data-id="2044005911464"><br>
</div>
<div style="font-family: Verdana, Geneva, sans-serif; font-size: 11pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
<br>
</div>
<div style="font-family: Verdana, Geneva, sans-serif; font-size: 11pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
<br>
</div>
<div style="font-family: Verdana, Geneva, sans-serif; font-size: 11pt; color: rgb(0, 0, 0)">
<br>
</div>
<div id="appendonsend"></div>
<hr style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font color="#000000" style="font-size:11pt" class="elementToProof"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Daisy Gregoriou &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, 28 November 2022 4:28 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5360232] - Promotions or Gift Vouchers
</div>
<div> </div>

<div dir="ltr">
<div class="x_elementToProof" style="font-family:Verdana,Geneva,sans-serif; font-size:11pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">
Hi</div>
<div class="x_elementToProof" style="font-family:Verdana,Geneva,sans-serif; font-size:11pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">
<br>
</div>
<div class="x_elementToProof elementToProof" style="font-family:Verdana,Geneva,sans-serif; font-size:11pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">
<span class="x_ContentPasted4" style="background-color:rgb(255,255,255); display:inline!important">2 items in my checkout shows BUY 1 GET 1 and aed50 each.  However, checkout total shows aed100.  It should be aed50 as I get 1 free.  I have yet placed order
 and want to after the error on the website is rectified.  Thank you</span><br>
</div>
<div class="x_elementToProof" style="font-family:Verdana,Geneva,sans-serif; font-size:11pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">
<br>
</div>
<div class="x_elementToProof x_ContentPasted3" style="font-family:Verdana,Geneva,sans-serif; font-size:11pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">
<a href="https://www.centrepointstores.com/ae/en/Home-and-Living/Home-Fragrance/Home-Incense/Candles/LIFESTYLE-Floral-3-Wick-French-Lavender-Jar-Candle---411-gms/p/164628376" rel="noreferrer">https://www.centrepointstores.com/ae/en/Home-and-Living/Home-Fragrance/Home-Incense/Candles/LIFESTYLE-Floral-3-Wick-French-Lavender-Jar-Candle---411-gms/p/164628376</a><br>
</div>
<div class="x_elementToProof x_ContentPasted3" style="font-family:Verdana,Geneva,sans-serif; font-size:11pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">
<br>
</div>
<div class="x_elementToProof x_ContentPasted3" style="font-family:Verdana,Geneva,sans-serif; font-size:11pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">
</div>
<div class="x_elementToProof x_ContentPasted3" style="font-family:Verdana,Geneva,sans-serif; font-size:11pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">
 </div>
<div class="x_elementToProof x_ContentPasted0" style="font-family:Verdana,Geneva,sans-serif; font-size:11pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">
<a href="https://www.centrepointstores.com/ae/en/quickCheckout" rel="noreferrer">https://www.centrepointstores.com/ae/en/quickCheckout</a><br>
</div>
<div class="x_elementToProof x_ContentPasted0" style="font-family:Verdana,Geneva,sans-serif; font-size:11pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">
<br>
</div>
<div class="x_elementToProof x_ContentPasted0 x_ContentPasted1" style="font-family:Verdana,Geneva,sans-serif; font-size:11pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">
<img class="x_ContentPasted2 x_w-1589 x_h-867" style="max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTkxMTQ2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Mkbef8-UdoGZ_q_0TPwbAT2EcPwoPGavJWhNr0vB3Ko" data-id="2044005911463"><br>
</div>
<div id="x_appendonsend"></div>
<hr style="display:inline-block; width:98%">
<div id="x_divRplyFwdMsg" dir="ltr">
<font color="#000000" style="font-size:11pt"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, 28 November 2022 10:10 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5360232] - Promotions or Gift Vouchers</font>
<div> </div>
</div>
<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Daisy,<br>
<br>
Thank you for reaching out to us and giving us the opportunity to serve you.<br>
<br>
We sincerely apologize for any inconvenience caused, </div>
<div dir="ltr"> <br>
To avail the buy 1 get 1 promotion you need to buy one product and choose any other product, of equal or lesser value, and add it to your cart along with that item. <br>
 <br>
If both items have same value than you will only be paying for the value of one item. If both items has different value than the higher value will the order value.<br>
​</div>
<div dir="ltr">Please provide us with the link of the item so we check and assist you further.</div>
<div dir="ltr">
<br>
We thank you for your understanding and cooperation.<br>
<br>
Feel free to reach out to us if you need any further assistance.<br>
<br>
Thank you,</div>
<div dir="ltr">Centrepoint Support Team.</div>
</div>
</div>

</div>
</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5360232