Subject: Ticket Assigned - Conversation with Shibin Shaji ??
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Nov 2022 19:06:31 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shibin Shaji ?? Shibin Shaji ??                    Hello           10:06 PM, 28th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:06 PM, 28th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:06 PM, 28th Nov                     Shibin Shaji ??                    1           10:06 PM, 28th Nov                   Centrepoint UAE whatsapp bot                    Hello Shibin Shaji ?? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:06 PM, 28th Nov                     Shibin Shaji ??                    2           10:06 PM, 28th Nov                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            10:06 PM, 28th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:06 PM, 28th Nov                     Shibin Shaji ??                    2           10:07 PM, 28th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:07 PM, 28th Nov                     Shibin Shaji ??                    1           10:07 PM, 28th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:07 PM, 28th Nov                     Shibin Shaji ??                    [email-masked]           10:07 PM, 28th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:07 PM, 28th Nov                     Shibin Shaji ??                    ok           10:09 PM, 28th Nov                     Shibin Shaji ??                    Hi           10:13 PM, 28th Nov                   Mohammed                   Hi Dear, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           10:23 PM, 28th Nov                     Shibin Shaji ??                    Hi I made the order couple of days ago and received items today. All the items I received are wrong, I never ordered these items except for one           10:24 PM, 28th Nov                     Shibin Shaji ??                    9402672388 is my order number           10:24 PM, 28th Nov                   Mohammed                   Could you please share with us an image of the wrong item so that I can assist you further?           10:26 PM, 28th Nov                     Shibin Shaji ??                    * File attached - 88888001027720221127_9402672388_1669493873267.pdf *    ***********720221127_9402672388_1669493873267.pdf           10:27 PM, 28th Nov                     Shibin Shaji ??                    only 165137960 is correct           10:27 PM, 28th Nov                     Shibin Shaji ??                    sure           10:27 PM, 28th Nov                     Shibin Shaji ??                    package 1/2           10:28 PM, 28th Nov                     Shibin Shaji ??                    this one had only 1 item and it was correct           10:28 PM, 28th Nov                     Shibin Shaji ??                    2/2 all the items are wrong           10:29 PM, 28th Nov                     Shibin Shaji ??                             10:30 PM, 28th Nov                     Shibin Shaji ??                             10:30 PM, 28th Nov                     Shibin Shaji ??                             10:31 PM, 28th Nov                     Shibin Shaji ??                             10:31 PM, 28th Nov                     Shibin Shaji ??                             10:32 PM, 28th Nov                     Shibin Shaji ??                             10:33 PM, 28th Nov                     Shibin Shaji ??                    Hello           10:33 PM, 28th Nov                     Shibin Shaji ??                    These are the wrong items           10:34 PM, 28th Nov                     Shibin Shaji ??                    Please assist           10:35 PM, 28th Nov                     Shibin Shaji ??                             10:37 PM, 28th Nov                     Shibin Shaji ??                    This is my original ordered items           10:37 PM, 28th Nov                   Mohammed                   We apologies for the inconvenience caused.  We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.           10:41 PM, 28th Nov                   Mohammed                   In the meantime, an exchange is not available at Centrepoint. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Centrepoint) store across the UAE.  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:41 PM, 28th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           10:44 PM, 28th Nov                     Shibin Shaji ??                    The items are different from what I ordered.. when I select return, it shows my original ordered items           10:44 PM, 28th Nov                     Shibin Shaji ??                    You have not given me any help yet           10:44 PM, 28th Nov                     Shibin Shaji ??                    This is awful           10:45 PM, 28th Nov                   Mohammed                   We sincerely apologize for any inconvenience caused,           10:51 PM, 28th Nov                   Mohammed                   Could you please share with us the full name of the items that received wrong so that I can assist you further?           10:51 PM, 28th Nov                     Shibin Shaji ??                    * File attached - 88888001027720221127_9402672388_1669493873267.pdf *    ***********720221127_9402672388_1669493873267.pdf           10:53 PM, 28th Nov                     Shibin Shaji ??                             10:54 PM, 28th Nov                     Shibin Shaji ??                    2           10:55 PM, 28th Nov                     Shibin Shaji ??                    3           10:55 PM, 28th Nov                     Shibin Shaji ??                    4           10:56 PM, 28th Nov                     Shibin Shaji ??                    5           10:56 PM, 28th Nov                     Shibin Shaji ??                    6           10:56 PM, 28th Nov                     Shibin Shaji ??                    This doesn't even match the number of items I ordered           10:58 PM, 28th Nov                     Shibin Shaji ??                    Can you please tell me how can I/you match the items when I return?           10:58 PM, 28th Nov                     Shibin Shaji ??                    Can you please try to track the items with the barcodes?           10:59 PM, 28th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:02 PM, 28th Nov                     Shibin Shaji ??                    okay thanks. I am going to bed now.. I hope I have given you all the details you need           11:03 PM, 28th Nov                     Shibin Shaji ??                    thanks           11:03 PM, 28th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           11:05 PM, 28th Nov                     Shibin Shaji ??                    No, only this one           11:05 PM, 28th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:06 PM, 28th Nov                     Shibin Shaji ??                    This is very very disappointing experience           11:06 PM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5369659