Subject: Ticket Assigned - Conversation with Aafreen
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 27 Nov 2022 22:24:03 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aafreen Aafreen                    2           02:04 AM, 28th Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            02:04 AM, 28th Nov                   MAX UAE whatsapp bot                    Hello Aafreen , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:04 AM, 28th Nov                     Aafreen                    2           02:05 AM, 28th Nov                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            02:05 AM, 28th Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:05 AM, 28th Nov                     Aafreen                    2           02:05 AM, 28th Nov                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:05 AM, 28th Nov                     Aafreen                    1           02:05 AM, 28th Nov                   MAX UAE whatsapp bot                   Please enter your email address           02:05 AM, 28th Nov                     Aafreen                    [email-masked]           02:05 AM, 28th Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:05 AM, 28th Nov                   Mohammed                   Hi Aafreen, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           02:08 AM, 28th Nov                     Aafreen                    Hi           02:09 AM, 28th Nov                     Aafreen                    I have returned all my three product but refund I'm getting for only two items The third item is still showing and giving me return option..but I don't have it I returned it and I want refund for that           02:10 AM, 28th Nov                     Aafreen                    My order number 9400548451           02:10 AM, 28th Nov                     Aafreen                    I handed over 3 items           02:10 AM, 28th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to check and fix it ASAP           02:10 AM, 28th Nov                     Aafreen                    I have complained this issue before also           02:11 AM, 28th Nov                     Aafreen                    But not yet resolved           02:11 AM, 28th Nov                     Aafreen                    Hi           02:14 AM, 28th Nov                   Mohammed                   We will check and do our best soon enough           02:16 AM, 28th Nov                   Mohammed                   We appreciate your patience.           02:16 AM, 28th Nov                     Aafreen                    Ok thanks           02:16 AM, 28th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           02:17 AM, 28th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:22 AM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5361806