Subject: Ticket Assigned - Conversation with Optimistic
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Nov 2022 19:54:38 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Optimistic Optimistic                    Hi           11:26 PM, 27th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:26 PM, 27th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:26 PM, 27th Nov                     Optimistic                    1           11:26 PM, 27th Nov                   Centrepoint UAE whatsapp bot                    Hello Optimistic , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:26 PM, 27th Nov                     Optimistic                    1           11:26 PM, 27th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:26 PM, 27th Nov                     Optimistic                    9403122668           11:27 PM, 27th Nov                   Centrepoint UAE whatsapp bot                    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    If you wish to cancel your order, please flow below link.      During sales, your order may take longer to arrive.            11:27 PM, 27th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:27 PM, 27th Nov                     Optimistic                    2           11:27 PM, 27th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:27 PM, 27th Nov                     Optimistic                    1           11:27 PM, 27th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:27 PM, 27th Nov                     Optimistic                    [email-masked]           11:27 PM, 27th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:27 PM, 27th Nov                     Optimistic                    ??           11:29 PM, 27th Nov                   Mohammed                   Hi Dear, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           11:35 PM, 27th Nov                   Mohammed                   We would like to inform you that the expected delivery date is 28-11-2022           11:38 PM, 27th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           11:38 PM, 27th Nov                     Optimistic                    Yes           11:39 PM, 27th Nov                     Optimistic                    I want to change my delivery address           11:39 PM, 27th Nov                     Optimistic                    As in the application it was my old address while placing the order           11:39 PM, 27th Nov                     Optimistic                    Let me know how can I change delivery address for this order           11:40 PM, 27th Nov                     Optimistic                    The new address is apartment 112, canal residence. Al reem island. Abu Dhabi           11:41 PM, 27th Nov                   Mohammed                   Could you please confirm if you want to change the address on the same city ?           11:43 PM, 27th Nov                     Optimistic                    Yea it’s same city           11:45 PM, 27th Nov                     Optimistic                    The new address is apartment 112, canal residence. Al reem island. Abu Dhabi           11:47 PM, 27th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:51 PM, 27th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           11:51 PM, 27th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:54 PM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5361371