Subject: Ticket Assigned - Conversation with Sheema Zia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 26 Nov 2022 20:24:13 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sheema Zia Sheema Zia                    Hi           11:57 PM, 26th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:57 PM, 26th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:57 PM, 26th Nov                     Sheema Zia                    1           11:58 PM, 26th Nov                   Centrepoint UAE whatsapp bot                    Hello Sheema Zia , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:58 PM, 26th Nov                     Sheema Zia                    2           11:58 PM, 26th Nov                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:58 PM, 26th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:58 PM, 26th Nov                     Sheema Zia                    2           11:58 PM, 26th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:58 PM, 26th Nov                     Sheema Zia                    1           11:58 PM, 26th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:58 PM, 26th Nov                     Sheema Zia                    [email-masked]           11:59 PM, 26th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:59 PM, 26th Nov                     Sheema Zia                    Can somebody chat with me here? I need to discuss the return process           11:59 PM, 26th Nov                   Mohammed                   Hi Sheema, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           12:00 AM, 27th Nov                     Sheema Zia                    Hi tawfik           12:00 AM, 27th Nov                     Sheema Zia                    I ordered some lingerie yesterday           12:00 AM, 27th Nov                     Sheema Zia                    The description was wrong and when the items got delivered today , it was not as mentioned           12:01 AM, 27th Nov                     Sheema Zia                    Lingerie items are non-returnable but I haven’t even opened the packets           12:01 AM, 27th Nov                     Sheema Zia                    I just saw that the description given is wrong           12:03 AM, 27th Nov                     Sheema Zia                    And hence I want to return           12:03 AM, 27th Nov                     Sheema Zia                    ?           12:05 AM, 27th Nov                   Mohammed                   Could you please share with us an image of the wrong item so that I can assist you further?           12:05 AM, 27th Nov                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           12:07 AM, 27th Nov                     Sheema Zia                    Ok           12:07 AM, 27th Nov                     Sheema Zia                    Just a sec           12:07 AM, 27th Nov                     Sheema Zia                             12:08 AM, 27th Nov                     Sheema Zia                    Order number 9402657526           12:09 AM, 27th Nov                   Mohammed                   Please provide us with the wrong item received           12:12 AM, 27th Nov                     Sheema Zia                    All bras are listed as non padded , that’s why I ordered them. Now when I see it’s all padded           12:13 AM, 27th Nov                   Mohammed                   Could you please tell us what is the exact issue of the items received?           12:16 AM, 27th Nov                     Sheema Zia                    The issue is I wanted non padded bras. I have received padded ones .           12:16 AM, 27th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:21 AM, 27th Nov                     Sheema Zia                    Ok thankyou           12:21 AM, 27th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           12:23 AM, 27th Nov                     Sheema Zia                    No thanks           12:23 AM, 27th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:23 AM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5353835