Subject: Ticket Assigned - Conversation with Aafreen
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 26 Nov 2022 20:08:01 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aafreen Aafreen                    Hi           11:58 PM, 26th Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            11:58 PM, 26th Nov                   MAX UAE whatsapp bot                    Hello Aafreen , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:58 PM, 26th Nov                     Aafreen                    2           11:58 PM, 26th Nov                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:58 PM, 26th Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:58 PM, 26th Nov                     Aafreen                    2           11:59 PM, 26th Nov                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:59 PM, 26th Nov                     Aafreen                    1           11:59 PM, 26th Nov                   MAX UAE whatsapp bot                   Please enter your email address           11:59 PM, 26th Nov                     Aafreen                    [email-masked]           11:59 PM, 26th Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:59 PM, 26th Nov                   Mohammed                   Hi Aafreen, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           11:59 PM, 26th Nov                     Aafreen                    Hi I have returned three items and I am getting refund for two items           12:00 AM, 27th Nov                     Aafreen                    Hi           12:01 AM, 27th Nov                   Mohammed                   Please allow me a moment to check this for you.           12:03 AM, 27th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:03 AM, 27th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           12:05 AM, 27th Nov                     Aafreen                    No other queries           12:05 AM, 27th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:07 AM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5353774