Subject: Ticket Assigned - Conversation with haidy zohny
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 26 Nov 2022 19:53:38 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with haidy zohny haidy zohny                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  haidy zohny Bot:  Hi haidy zohny, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9402651920 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP112622002725     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  056-6941868            11:37 PM, 26th Nov                   Mohammed                   Hi Haidy, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           11:38 PM, 26th Nov                     haidy zohny                    Hi. My order was supposed to be delivered today and we didnt receive it yet. Tracking mentioms undelivered???           11:39 PM, 26th Nov                     haidy zohny                    There's some stuff that would be needed for a trip tomorrow morning hence the follow up           11:40 PM, 26th Nov                     haidy zohny                    Hi???           11:41 PM, 26th Nov                     haidy zohny                    Start Again           11:42 PM, 26th Nov                   Mohammed                   Please allow me a moment to check this for you.           11:43 PM, 26th Nov                     haidy zohny                    Ok           11:43 PM, 26th Nov                   Mohammed                   Could you please confirm if this is your correct mobile number +971566941868?           11:43 PM, 26th Nov                     haidy zohny                    Yes it is           11:44 PM, 26th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           11:47 PM, 26th Nov                     haidy zohny                    Thanks. When is the expected delivery as im traveling and will need to replace this stuff in the morning if i dont receive it early?           11:48 PM, 26th Nov                   Mohammed                   We will do our best and will contact you soon enough           11:50 PM, 26th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           11:50 PM, 26th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:53 PM, 26th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5353706