Subject: Ticket Assigned - Conversation with nadeer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 25 Nov 2022 20:49:17 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nadeer nadeer                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  nadeer Bot:  Hi nadeer, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0501155259            12:37 AM, 26th Nov                   Mohammed                   Hi Nadeer, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           12:38 AM, 26th Nov                     nadeer                    Hi           12:40 AM, 26th Nov                     nadeer                    I got a defected product from you           12:40 AM, 26th Nov                     nadeer                    The card holder you send me is defected one           12:40 AM, 26th Nov                     nadeer                             12:41 AM, 26th Nov                     nadeer                             12:42 AM, 26th Nov                     nadeer                    This is what i recieved           12:42 AM, 26th Nov                     nadeer                             12:43 AM, 26th Nov                     nadeer                    Even the cover was opened and damaged           12:43 AM, 26th Nov                     nadeer                    The cover was sealed with some plastic tap           12:43 AM, 26th Nov                   Mohammed                   We apologies for the inconvenience caused.  We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations           12:44 AM, 26th Nov                     nadeer                    Muhammed please do the needfull, please deliver the proper item           12:44 AM, 26th Nov                   Mohammed                   Please note that as an exchange is not available but you can return and get refunded           12:44 AM, 26th Nov                     nadeer                    Sure please refund my money           12:45 AM, 26th Nov                   Mohammed                   We will surly refund the amount to you and will get back to you via your email address ASAP           12:47 AM, 26th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           12:47 AM, 26th Nov                     nadeer                    No thank you           12:47 AM, 26th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:48 AM, 26th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5347078