Subject: Ticket Assigned - Conversation with Saurav
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Nov 2022 20:42:06 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saurav Saurav                    Hello           12:30 AM, 25th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:30 AM, 25th Nov                   Centrepoint UAE whatsapp bot                    Hello Saurav , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:31 AM, 25th Nov                     Saurav                    3           12:31 AM, 25th Nov                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            12:31 AM, 25th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:31 AM, 25th Nov                     Saurav                    2           12:31 AM, 25th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:31 AM, 25th Nov                     Saurav                    1           12:32 AM, 25th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:32 AM, 25th Nov                     Saurav                    [email-masked]           12:32 AM, 25th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:32 AM, 25th Nov                   Mohammed                   Hi Saurav, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           12:36 AM, 25th Nov                     Saurav                    Hello           12:36 AM, 25th Nov                     Saurav                    These two orders were returned more than a eeek ago           12:37 AM, 25th Nov                     Saurav                    However no refund           12:37 AM, 25th Nov                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:39 AM, 25th Nov                   Mohammed                   We would like to inform you that we have processed the refund of amount (AED 143.10+52.20) on (11/20/22 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           12:41 AM, 25th Nov                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:41 AM, 25th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5341612