Subject: New Reply Received - shukran issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Nov 2022 06:05:12 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  shukran issue  Ticket comment <div dir="auto">good day, <div dir="auto"><br></div>
<div dir="auto">The below problem has been issued regarding the balance. </div>
<div dir="auto"><br></div>
<div dir="auto">But now i have new issue ☹️, i am trying to place an order but i cannot proceed with the payment to finish it. Pls check the screenshot and confirm back.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Nov 24, 2022, 5:22 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5322888</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Mohammad Tawfik : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Nathalie,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused, <br><br>
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<div dir="ltr">
<div dir="ltr">We would like to inform you that your 690 Shukran points already reflected back to your account, We request you to please check and get back to us if the points still invisible to you along with a screenshot so we can assist you further.</div>
<div><br></div>
<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Feel free to get in touch if you need further assistance.<br><br>Thank You,<br style="box-sizing:border-box"><span>Centrepoint </span>Support Team.</div>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044005581520'>Screenshot_20221124_100033_Centrepoint.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5322888