Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 22:21:44 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc osama                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  osama Bot:  Hi osama, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  #9401491577 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9401491577 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0559448455            02:13 AM, 24rd Nov                   Mohammed                   Hi Osama, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           02:14 AM, 24rd Nov                     osama                    Thank you           02:14 AM, 24rd Nov                     osama                    Hi           02:14 AM, 24rd Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to make your order ready for the collection ASAP           02:17 AM, 24rd Nov                   Mohammed                   Do you have any other inquiries that we can help with?           02:18 AM, 24rd Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:20 AM, 24rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5334279