Subject: Ticket Assigned - Conversation with Asfiya Kidwai
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 16:30:45 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Asfiya Kidwai Asfiya Kidwai                    Hi           08:13 PM, 23rd Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:13 PM, 23rd Nov                   MAX UAE whatsapp bot                    Hello Asfiya Kidwai , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:13 PM, 23rd Nov                     Asfiya Kidwai                    1           08:13 PM, 23rd Nov                   MAX UAE whatsapp bot                   Please enter your order number to continue.           08:13 PM, 23rd Nov                     Asfiya Kidwai                    9401761643           08:13 PM, 23rd Nov                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC112222001869    You can also easily track your order from My Account > Order History.             08:13 PM, 23rd Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:13 PM, 23rd Nov                     Asfiya Kidwai                    2           08:13 PM, 23rd Nov                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:13 PM, 23rd Nov                     Asfiya Kidwai                    1           08:14 PM, 23rd Nov                   MAX UAE whatsapp bot                   Please enter your email address           08:14 PM, 23rd Nov                     Asfiya Kidwai                    [email-masked]           08:14 PM, 23rd Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:14 PM, 23rd Nov                   Mohammed                   Hi Asfiya, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           08:18 PM, 23rd Nov                     Asfiya Kidwai                    Hi           08:18 PM, 23rd Nov                     Asfiya Kidwai                    I want to know my order status 9401761643           08:18 PM, 23rd Nov                     Asfiya Kidwai                    The delivery rider came yesterday I was not home i asked him can he come on another time he said no           08:18 PM, 23rd Nov                     Asfiya Kidwai                    Its my second day           08:18 PM, 23rd Nov                     Asfiya Kidwai                    he is not here yet           08:18 PM, 23rd Nov                     Asfiya Kidwai                    I have already spoken to call center people           08:18 PM, 23rd Nov                     Asfiya Kidwai                    I am waiting for my parcel           08:18 PM, 23rd Nov                     Asfiya Kidwai                    Please share the status of my order?           08:18 PM, 23rd Nov                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:21 PM, 23rd Nov                   Mohammed                   Could you please confirm if this is your correct mobile number +971558190054?           08:22 PM, 23rd Nov                     Asfiya Kidwai                    Yes           08:22 PM, 23rd Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           08:25 PM, 23rd Nov                     Asfiya Kidwai                    Since morning you are the fourth person who have escalated           08:25 PM, 23rd Nov                     Asfiya Kidwai                    But nothing happened           08:25 PM, 23rd Nov                   Mohammed                   We sincerely apologize for any inconvenience caused,           08:27 PM, 23rd Nov                   Mohammed                   We will do our best soon enough to deliver your order           08:28 PM, 23rd Nov                   Mohammed                   We request you to please allow us some time so we can work on this and do the needful.           08:28 PM, 23rd Nov                   Mohammed                   Do you have any other inquiries that we can help with?           08:28 PM, 23rd Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:30 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5333048