Subject: New Reply Received - need esc
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 13:49:29 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  need esc  Ticket comment <font>

</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 12pt">Dear valued customer,</span></div>
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</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 12pt">Thank you
for using Aramex shipping services.</span></div>
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</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 12pt">Please note
that your shipment with our courier is on the way to your customer’s address and
it will be delivered today. </span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 12pt">Please don’t
hesitate to contact us for any further assistance.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Abdelrahman
Mohamed</span></div>
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</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Senior
Customer Service</span></div>
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</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 10pt">Aramex
International – CAI</span></div>
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<b><span style='color: black; line-height: 107%; font-family: "Arial",sans-serif; font-size: 10pt'> </span></b>
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</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">T. 
+201286691320</span></div>
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<span style="color: black; line-height: 107%; font-size: 10pt">A. </span><span style="color: red; line-height: 107%; font-size: 10pt">///</span><span style="color: black; line-height: 107%; font-size: 10pt"> obstinate.terms.bright</span>
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<div>From:<span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 11/21/2022 12:37:00 PM<br><b>To:</b> [email-masked];[email-masked];[email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: RE: [#5290017] - need esc [CaseReference:CAI/1122/16521]</span>
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</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-family: Calibri; font-size: 12pt">Dear
valued customer,</span></div>

<div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-family: Calibri; font-size: 12pt">Thank
you for using Aramex shipping services.</span></div>
<div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt"><span style="font-family: Calibri">kindly be noted that the customer arranged appointment through our system today and will send for delivery as soon as possible  </span><br><br><span style="font-family: Calibri; font-size: 16px">Best Regards <br> Abdelrahman Mohamed </span><br><br></span></div>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 11/20/2022 2:32:00 PM<br><b>To:</b> [email-masked]; [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: RE: [#5290017] - need esc [CaseReference:CAI/1122/16521]</span>
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</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 12pt">Dear valued customer,</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 12pt">Thank you
for using Aramex shipping services.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 12pt">Please note
that we attempted delivery for the customer multiple times but she was unreachable/
unavailable.</span></div>
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</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 12pt">Please note
that the shipment will be returned to you at soonest. <span style="mso-spacerun: yes"> </span></span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 12pt">Please don’t
hesitate to contact us for any further assistance.</span></div>
<div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 12pt"> </span></div>
<span style="line-height: 107%; font-size: 12pt"><table border="1" cellspacing="0" cellpadding="2" style="background-color:gray">
<tbody>
<tr align="left" bgcolor="white">
<td><font color="black">CAI</font></td>
<td><font color="black"><a title="Contacted Through Bulk SMS/" href="https://www.aramex.net/infoaxs/tracking_updates_details.asp?PINumberID=835" target="_blank" rel="noreferrer"><u>COMM</u></a></font></td>
<td><font color="black">BSMS</font></td>
<td><font color="black"><a title="" rel="noreferrer"></a></font></td>
<td><font color="black">1</font></td>
<td><font color="black">SMS - 
201010372794</font></td>
<td><font color="black">مرحبا, الرجاء زيارة موقع 
MyAramex الجديد من خلال الضغط على الرابط <a href="http://armx.me/ikc6rs" rel="noreferrer">http://armx.me/ikc6rs</a> لترتيب تسليم 
شحنتك 47787876183 من LANDMARK.</font></td>
<td><font color="black">CMSWEB</font></td>
<td><font color="black">CMS-Scheduling</font></td>
<td><font color="black">11/20/22 
1400</font></td>
<td><font color="black">11/20/22 
1400</font></td>
</tr>
</tbody>
</table>
<table border="1" cellspacing="0" cellpadding="2" style="background-color:gray">
<tbody>
<tr align="left" bgcolor="#e9e9df">
<td><font color="black">CAI-Minia</font></td>
<td><font color="black"><a title="Shipment Not Delivered/Address Research" href="https://www.aramex.net/infoaxs/tracking_updates_details.asp?PINumberID=742" target="_blank" rel="noreferrer"><u>SHUD</u></a></font></td>
<td><font color="black">CSCN</font></td>
<td><font color="black"><a title="Low: Attempting Customer Contact/Mobile Closed" rel="noreferrer">U14</a></font></td>
<td><font color="black">1</font></td>
<td><font color="black">mobile closed</font></td>
<td><font color="black">Attempted Delivery by (Amro 
Foli) || CourierID: (134954)</font></td>
<td><font color="black">System</font></td>
<td><font color="black">E_Courier</font></td>
<td><font color="black">11/19/22 
1836</font></td>
<td><font color="black">11/19/22 
1836</font></td>
</tr>
</tbody>
</table>
<div style="margin: 0in 0in 8pt"> </div></span><div style="margin: 0in 0in 8pt"> </div>
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</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Abdelrahman
Mohamed</span></div>
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</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Senior
Customer Service</span></div>
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</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 10pt">Aramex
International – CAI</span></div>
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</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">T. 
+201286691320</span></div>
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<span style="color: black; line-height: 107%; font-size: 10pt">A. </span><span style="color: red; line-height: 107%; font-size: 10pt">///</span><span style="color: black; line-height: 107%; font-size: 10pt"> obstinate.terms.bright</span>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 11/20/2022 1:23:00 PM<br><b>To:</b> [email-masked]; [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: RE: [#5290017] - need esc [CaseReference:CAI/1122/16521]</span>
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<br><font>CAI Aramex Customer Service team.<br>
Your request has been received and will be viewed by a member of our team.
<br><br>
The case reference assigned to your request is: CAI/1122/16521 . Please make sure to keep the case reference number in the subject field for all communications related to this request.
<br><br>
Working Days : SUN, MON, TUE, WED, THU  <br>
Working Hours : (9:00 AM â€“ 5:00 PM GMT +2)<br>

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<b><span style='font-family: "Tahoma","sans-serif"; font-size: 10pt'>From:</span></b><span style='font-family: "Tahoma","sans-serif"; font-size: 10pt'> [email-masked] <br><b>Sent:</b> 11/20/2022 1:23:09 PM<br><b>To:</b> [email-masked]; [email-masked]<br><b>Cc:</b> [email-masked]<br><b>Subject:</b> RE: RE: [#5290017] - need esc</span>
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<div class="MsoNormal">Dears <a id="OWAAME6913985538649ECB77C7E1A9113B3C6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family: "Calibri",sans-serif; text-decoration: none'>@Service Center - CAI E-commerce A</span></a>
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<div class="MsoNormal">Please assist. </div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size: 12pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size: 10pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size: 10pt">Aramex International LLC. </span></div>
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<div class="MsoNormal"><span style="font-size: 10pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size: 10pt">T.  +966 115121821</span></div>
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<b>From:</b> Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, November 20, 2022 1:02 AM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; [email-masked]<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#5290017] - need esc</div>
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<strong><span style='color: red; font-family: "Calibri",sans-serif; font-size: 10.5pt'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="color: red; font-size: 10.5pt">This email originated
<strong><span style='font-family: "Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family: "Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family: "Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family: "Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family: "Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color: red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size: 11.5pt"></span>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Dear Sirs,</span></div>
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AWB: 47787876183</span></div>
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The above shipment has not been delivered to the recipient yet. </span></div>
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Kindly arrange delivery of this shipment on a priority</span></div>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Mohammad Tawfik</span></div>
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<span style="font-family: -apple-system; font-size: 10.5pt"><br>
</span><span style='color: white; font-family: "fdtktid",serif; font-size: 1pt'>5290017:1125156</span><span style="font-family: -apple-system; font-size: 10.5pt">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5290017