Subject: Note Added - [#5268332] need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Nov 2022 11:41:09 +0000

Hi ,    FODEL Support UAE added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5268332    Subject:  need esc   Requester: sophy    Note Content:   <div dir="ltr">Dear Centrepoint team,<div><br></div>
<div>Please note as per customer she wants to cancel the shipment.</div>
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<table class="gmail-table gmail-table-striped gmail-ng-scope" style='border-spacing:0px;border-collapse:collapse;width:758.917px;max-width:100%;margin-bottom:0px;color:rgba(0,0,0,0.87);font-family:"Source Sans Pro","Helvetica Neue",Helvetica,Arial,sans-serif;font-size:14px'><tbody style="box-sizing:border-box"><tr class="gmail-ng-scope" style="box-sizing:border-box;background-color:rgb(249,249,249)">
<td class="gmail-ng-binding" style="box-sizing:border-box;padding:8px;line-height:1.42857;vertical-align:top;border-top:1px solid rgb(244,244,244)">Nov 18, 2022 10:02:54 AM</td>
<td class="gmail-ng-binding" style="box-sizing:border-box;padding:8px;line-height:1.42857;vertical-align:top;border-top:1px solid rgb(244,244,244)">she said she will cancel</td>
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<div class="MsoNormal" style="margin-bottom:0.0001pt;line-height:normal;background-image:initial;background-position:initial;background-repeat:initial"><font color="#000000"><span style="font-size:13.3333px">Thank you &amp; kind regards,</span></font></div>
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:black"><b>Ritchel Enriquez |</b> </span><span style="font-size:10pt;font-family:Arial,sans-serif;color:black">Customer Support </span>
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<span style="color:rgb(0,0,0);font-family:Arial,sans-serif;font-size:13.3333px">T: +97145571774</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:black"> | </span><span style="color:rgb(0,0,0);font-family:Arial,sans-serif;font-size:13.3333px">M: +971588372854</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:black"> | E: </span><u><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(31,78,121)"><a href="mailto:[email-masked]" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer"><span style="color:rgb(31,78,121)">[email-masked]</span></a></span></u>
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<div style="color:rgb(34,34,34)"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div style="color:rgb(136,136,136)"><img src="https://www.fodel.com/assets/images/logo.png" width="200" height="64"></div></div></div></div></div></div></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Nov 22, 2022 at 2:55 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Team, <br><br>Problem Statement: Late delivery<br><br>Order ID: 9594920398 <br>Tracking ID: LM976382570<br><br>Assistance Required: Need urgent delivery</div>
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<br>Issue Description: The order arrived at the pickup location but the customer still not received the collection message.</div>
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<br>Please deliver the order on priority.</div>
<div><br></div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;box-sizing:border-box;display:inline'>Centrepoint </span>Support Team</div>
<div>
                          <blockquote>
                            On
                            Tue, 15 Nov at 12:37 AM
                            <span>,  sophy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><table style="margin-left:auto;margin-right:auto">  <tbody>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">صوفي الخداجي سوبريا</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toffee.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Hello</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">12:25 AM, 15th Nov</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Centrepoint UAE whatsapp bot</div>        <img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/7d8a4f4bdc3bcdd5f519c4f4e096628810d242ab/bot-icon.png?version=1" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px">
<div></div>
<div>Hello, welcome to Centrepoint!&#128075; </div>
<div>مرحبًا بك في سنتربوينت</div>
<div></div>
</div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">12:25 AM, 15th Nov</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Centrepoint UAE whatsapp bot</div>        <img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/7d8a4f4bdc3bcdd5f519c4f4e096628810d242ab/bot-icon.png?version=1" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px">
<div></div>
<div>What language do you prefer? </div>
<div>ما هي اللغة التي تفضلها؟</div>
<br><div>Type 1 for English</div>
<div>أدخل 2 للغة العربية</div>
<div></div>
</div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">12:25 AM, 15th Nov</div>
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<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">صوفي الخداجي سوبريا</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toffee.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Where's my order</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">12:25 AM, 15th Nov</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Centrepoint UAE whatsapp bot</div>        <img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/7d8a4f4bdc3bcdd5f519c4f4e096628810d242ab/bot-icon.png?version=1" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Sorry, that doesn't seem to be correct.&#128583;‍♂️ Would you like to try again?</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">12:25 AM, 15th Nov</div>
</div>   </td>
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<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Centrepoint UAE whatsapp bot</div>        <img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/7d8a4f4bdc3bcdd5f519c4f4e096628810d242ab/bot-icon.png?version=1" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px">
<div></div>
<div>What language do you prefer? </div>
<div>ما هي اللغة التي تفضلها؟</div>
<br><div>Type 1 for English</div>
<div>أدخل 2 للغة العربية</div>
<div></div>
</div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">12:25 AM, 15th Nov</div>
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<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">صوفي الخداجي سوبريا</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toffee.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Q</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">12:25 AM, 15th Nov</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Centrepoint UAE whatsapp bot</div>        <img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/7d8a4f4bdc3bcdd5f519c4f4e096628810d242ab/bot-icon.png?version=1" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Sorry, that doesn't seem to be correct.&#128583;‍♂️ Would you like to try again?</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">12:25 AM, 15th Nov</div>
</div>   </td>
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<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Centrepoint UAE whatsapp bot</div>        <img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/7d8a4f4bdc3bcdd5f519c4f4e096628810d242ab/bot-icon.png?version=1" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px">
<div></div>
<div>What language do you prefer? </div>
<div>ما هي اللغة التي تفضلها؟</div>
<br><div>Type 1 for English</div>
<div>أدخل 2 للغة العربية</div>
<div></div>
</div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">12:25 AM, 15th Nov</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">صوفي الخداجي سوبريا</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toffee.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>1</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">12:25 AM, 15th Nov</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Centrepoint UAE whatsapp bot</div>        <img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/7d8a4f4bdc3bcdd5f519c4f4e096628810d242ab/bot-icon.png?version=1" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px">
<div></div>
<div>Hello صوفي الخداجي سوبريا , what can we help you with today?  &#128129;&#127995;</div>
<br><div>1. &#128230; Order Status</div>
<div>2. &#128257; Returns Process</div>
<div>3. &#128184; Refund Information</div>
<div>4. &#128205;Store Location</div>
<br><br><div>Type the option number to get started - for example, type 1 for &#128230; Order Status</div>
<br><div>
<br>لتغيير لغة المحادثة للعربية ، اكتب عربي</div>
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</div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">12:25 AM, 15th Nov</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">صوفي الخداجي سوبريا</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toffee.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>1</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">12:25 AM, 15th Nov</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Centrepoint UAE whatsapp bot</div>        <img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/7d8a4f4bdc3bcdd5f519c4f4e096628810d242ab/bot-icon.png?version=1" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Please enter your order number to continue.</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">12:25 AM, 15th Nov</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">صوفي الخداجي سوبريا</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toffee.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>9594920398</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">12:25 AM, 15th Nov</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Centrepoint UAE whatsapp bot</div>        <img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/7d8a4f4bdc3bcdd5f519c4f4e096628810d242ab/bot-icon.png?version=1" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px">
<div></div>
<div>Your order is <strong>on the way</strong>&#128666; </div>
<br><div>Track your order here: </div>
<div>
<a href="https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=LM976382570" rel="noreferrer" target="_blank">https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=LM976382570</a> </div>
<br><div>You can also easily track your order from <strong>My Account &gt; Order History.</strong> </div>
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</div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">12:25 AM, 15th Nov</div>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Centrepoint UAE whatsapp bot</div>        <img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/7d8a4f4bdc3bcdd5f519c4f4e096628810d242ab/bot-icon.png?version=1" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px">
<div></div>
<div>Before you go, let me know if I helped you with your query &#129303; </div>
<br><div>Type 1 for Yes</div>
<div>Type 2 for No</div>
<div>Type 3 to go back to the main menu &#128281; </div>
<div></div>
</div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">12:25 AM, 15th Nov</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">صوفي الخداجي سوبريا</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toffee.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>2</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">12:25 AM, 15th Nov</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Centrepoint UAE whatsapp bot</div>        <img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/7d8a4f4bdc3bcdd5f519c4f4e096628810d242ab/bot-icon.png?version=1" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px">
<div></div>
<div>Would you like to talk to one of our agents?&#128590; </div>
<br><div>Type 1 for Yes</div>
<div>Type 2 for No</div>
<div>Type 3 to go back to the main menu &#128281; </div>
<div></div>
</div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">12:25 AM, 15th Nov</div>
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<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">صوفي الخداجي سوبريا</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toffee.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>1</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">12:26 AM, 15th Nov</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Centrepoint UAE whatsapp bot</div>        <img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/7d8a4f4bdc3bcdd5f519c4f4e096628810d242ab/bot-icon.png?version=1" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Please enter your email address</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">12:26 AM, 15th Nov</div>
</div>   </td>
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<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">صوفي الخداجي سوبريا</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toffee.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">12:26 AM, 15th Nov</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Centrepoint UAE whatsapp bot</div>        <img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/7d8a4f4bdc3bcdd5f519c4f4e096628810d242ab/bot-icon.png?version=1" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Please wait, our agent will be with you shortly. Thanks</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">12:26 AM, 15th Nov</div>
</div>   </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Mohammed</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Hi Dear, Thank you for contacting us. I'm Tawfik. I will be happy to help you.</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">12:27 AM, 15th Nov</div>
</div>   </td>
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<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">صوفي الخداجي سوبريا</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toffee.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Tawfik how are you</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">12:27 AM, 15th Nov</div>    </td>
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<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">صوفي الخداجي سوبريا</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toffee.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Please can you check where my order is</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">12:27 AM, 15th Nov</div>    </td>
</tr>
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<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">صوفي الخداجي سوبريا</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toffee.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Already 1 week I didn't receive my order</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">12:28 AM, 15th Nov</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Mohammed</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Please allow me a moment to check this for you.</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">12:29 AM, 15th Nov</div>
</div>   </td>
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<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">صوفي الخداجي سوبريا</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toffee.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Hello</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">12:29 AM, 15th Nov</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">صوفي الخداجي سوبريا</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toffee.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Sure</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">12:29 AM, 15th Nov</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Mohammed</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Could you please confirm if this is your correct mobile number +971544929819?</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">12:30 AM, 15th Nov</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">صوفي الخداجي سوبريا</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toffee.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Yes</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">12:31 AM, 15th Nov</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Mohammed</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.  </div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">12:31 AM, 15th Nov</div>
</div>   </td>
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<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">صوفي الخداجي سوبريا</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toffee.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Please cancel it</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">12:32 AM, 15th Nov</div>    </td>
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<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">صوفي الخداجي سوبريا</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toffee.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>I can't wait anymore</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">12:32 AM, 15th Nov</div>    </td>
</tr>
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<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">صوفي الخداجي سوبريا</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toffee.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>It's too late</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">12:32 AM, 15th Nov</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Mohammed</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>We sincerely apologize for any inconvenience caused,</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">12:35 AM, 15th Nov</div>
</div>   </td>
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<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Mohammed</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>We will do our best to sore this ASAP</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">12:35 AM, 15th Nov</div>
</div>   </td>
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<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Mohammed</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Do you have any other inquiries that we can help with?</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">12:36 AM, 15th Nov</div>
</div>   </td>
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<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">صوفي الخداجي سوبريا</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/toffee.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>No thanks</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">12:36 AM, 15th Nov</div>    </td>
</tr>
<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Mohammed</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>It was a pleasure to assist you. Thank you for shopping with us.<br><br>Have a wonderful day.</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">12:37 AM, 15th Nov</div>
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</tbody>
</table>    </td>  </tr>  <tr>    <td>      <table style='padding:0px 20px;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(51,51,51);line-height:1.4;margin:0px;min-width:100%'>        <tbody>
<tr><td style="text-align:center"><span style="font-size:13px;color:rgb(153,153,153)">View conversation in <a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/678642253857008" style="font-weight:500;color:rgb(153,153,153);text-decoration:none" rel="noreferrer" target="_blank">Freshchat</a></span></td></tr>      </tbody>
</table>    </td>  </tr>
</tbody>
</table></div>
                          </span>
</blockquote>
                        </div>
</div>

<br>

</div></blockquote>
</blockquote></div>