Subject: New Reply Received - Order # 4701217818
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Nov 2022 05:48:25 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Order # 4701217818  Ticket comment <div class="ydp301845b1yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px">
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<div style="margin:0in 0in 0.0001pt;color:rgb(34, 34, 34);font-size:11pt;font-family:Calibri, sans-serif">Dear,</div>
<div style="margin:0in 0in 0.0001pt;color:rgb(34, 34, 34);font-size:11pt;font-family:Calibri, sans-serif"><br></div>
<div style="margin:0in 0in 0.0001pt;color:rgb(34, 34, 34);font-size:11pt;font-family:Calibri, sans-serif" dir="ltr">what information you need? </div>
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<div>On Tuesday, November 22, 2022 at 04:20:40 AM GMT+3, Centrepoint &lt;[email-masked]&gt; wrote:
                
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5309472</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5309472<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Tawfik : </div>
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<div dir="ltr">Hi Hazel,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused, </div>
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<div dir="ltr">We're  sorry to hear that you wish to cancel your order.<br><br>​As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.<br><br>Also, the order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4 -15 days.<br> <br>Feel free to get in touch with us for further assistance.<br><br>Thank You,<br>Centrepoint Support Team.</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5309472