Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Nov 2022 21:16:00 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc aysha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  aysha Bot:  Hi aysha, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9401103946 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP111922001933     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0528016878            12:58 AM, 21th Nov                   Mohammed                   Hi Aysha, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           12:58 AM, 21th Nov                     aysha                    my order was supposed to be delivered today on 20th its very urgent i needed it for work can i please get a confirmation that i will get it by tomorrow           12:59 AM, 21th Nov                     aysha                    it said out for delivery           12:59 AM, 21th Nov                     aysha                    but no one contacted me           12:59 AM, 21th Nov                     aysha                    ??           01:01 AM, 21th Nov                     aysha                    Start Again           01:03 AM, 21th Nov                     aysha                    hello?           01:03 AM, 21th Nov                   Mohammed                   Please allow me a moment to check this for you.           01:03 AM, 21th Nov                   Mohammed                   Could you please confirm if this is your correct mobile number +971528016878?           01:04 AM, 21th Nov                     aysha                    ok waiting           01:05 AM, 21th Nov                   Mohammed                   Could you please confirm if this is your correct mobile number +971528016878?           01:07 AM, 21th Nov                     aysha                    yes           01:07 AM, 21th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           01:08 AM, 21th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           01:09 AM, 21th Nov                     aysha                    ?           01:11 AM, 21th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           01:13 AM, 21th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           01:13 AM, 21th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:15 AM, 21th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5311760