Subject: Ticket Assigned - Conversation with ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Nov 2022 20:41:09 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed ahmed                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  ahmed Bot:  Hi ahmed, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0505052294            12:23 AM, 21th Nov                   Mohammed                   Hi Ahmed, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           12:25 AM, 21th Nov                     ahmed                    Ok           12:26 AM, 21th Nov                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9401548451) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9401548461).           12:31 AM, 21th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           12:31 AM, 21th Nov                     ahmed                    So now the order is placed?           12:33 AM, 21th Nov                     ahmed                    Can you please confirm and if yes can you please send an email           12:34 AM, 21th Nov                   Mohammed                   Sure, we will update you via your email address           12:37 AM, 21th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           12:37 AM, 21th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:40 AM, 21th Nov                     ahmed                    ???           12:40 AM, 21th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5311659