Subject: Ticket Assigned - Conversation with A❤️J
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Nov 2022 20:38:13 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with A❤️J A❤️J                    Hi           12:06 AM, 21th Nov                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:06 AM, 21th Nov                    Centrepoint KW whatsapp bot                    Hello A❤️J , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:06 AM, 21th Nov                     A❤️J                    2           12:06 AM, 21th Nov                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            12:06 AM, 21th Nov                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:06 AM, 21th Nov                     A❤️J                    2           12:06 AM, 21th Nov                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:06 AM, 21th Nov                     A❤️J                    1           12:08 AM, 21th Nov                    Centrepoint KW whatsapp bot                   Please enter your email address           12:08 AM, 21th Nov                     A❤️J                    [email-masked]           12:08 AM, 21th Nov                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:08 AM, 21th Nov                   Mohammed                   Hi Dear, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           12:08 AM, 21th Nov                     A❤️J                    Hello,I want 1 perfume that is leaking bottle           12:09 AM, 21th Nov                     A❤️J                    I ordered 1 perfume that is bottle is leaking           12:10 AM, 21th Nov                   Mohammed                   Could you please share with us an image of the damaged item so that I can assist you further?           12:11 AM, 21th Nov                     A❤️J                    Okk           12:12 AM, 21th Nov                     A❤️J                             12:12 AM, 21th Nov                     A❤️J                             12:12 AM, 21th Nov                     A❤️J                             12:13 AM, 21th Nov                     A❤️J                    See perfume is leaking how can I exchange the item           12:13 AM, 21th Nov                   Mohammed                   Could you please confirm if this is the name of the item -162673678 - Guess - Guess Seductive Homme Noir Eau De Toilette Spray - 100 ml-?           12:16 AM, 21th Nov                     A❤️J                    Yeah           12:17 AM, 21th Nov                     A❤️J                             12:17 AM, 21th Nov                     A❤️J                    Because in return option this product not come in return list           12:19 AM, 21th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:21 AM, 21th Nov                     A❤️J                    Now what I will do now           12:22 AM, 21th Nov                     A❤️J                    I want same this thing           12:24 AM, 21th Nov                   Mohammed                   We are truly sorry to inform you that an exchange is not available but you can return and get refunded           12:28 AM, 21th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           12:28 AM, 21th Nov                     A❤️J                    I can get other perfume?           12:29 AM, 21th Nov                   Mohammed                   We are truly sorry to inform you that an exchange is not available           12:33 AM, 21th Nov                   Mohammed                   We will return the item and process the refund           12:33 AM, 21th Nov                     A❤️J                    Okk please its urgent because I have to go my country after tomorrow           12:34 AM, 21th Nov                   Mohammed                   We will do our best ASAP           12:37 AM, 21th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:37 AM, 21th Nov                     A❤️J                    Okk thank you           12:38 AM, 21th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5311651