Subject: New Reply Received - Re: How easy was our returns process?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Nov 2022 20:18:52 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: How easy was our returns process?  Ticket comment <div dir="auto">I made two refund requests. One on 15th of November with amount (AED 55), attached a screenshot, and the other on 17th of this month with (AED45). I received a call from the carrier to pick up the product with (AED 45) ONLY and he refused to take the other product, stating that he does not have an order to pick the product with (AED 55). </div>
<div dir="auto">So, i am requesting to send me the carrier to pick it up and refund my money. </div>
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<div dir="auto">Thank you. <div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTI4OTYxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fSwi9TyKvonRe_nJ1f2gyPfWfS_k4_DM__5Z5272zwQ" data-id="2044005289616" style="max-width: 100%"></div>
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<div>On Sun, Nov 20, 2022 at 11:11 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Noor,<br><br>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We would like to inform you that we have processed the refund of amount (AED 45) on (<span style="white-space:pre-wrap" dir="ltr">​</span>11/18/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5310652