Subject: New Reply Received - Payment error
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 01 Nov 2022 23:04:15 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Payment error   Ticket comment <div>Hello, 
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<div> My order was shipped, thank you. </div>
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<div>But I cannot link my max account to shukran, I have account linked to my number 55901101 from qatar 974 </div>
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<div>Thanks </div>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 1 Nov 2022, at 11:09 PM, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Noora,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (4693119268) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically,
 in this case, as we can the payment was captured again and a new order was placed successfully which is: (4693120337).<br>
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The payment has been captured only once from your account which is for the new successfully placed order.<br>
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Once this order has been shipped out you will receive an email notification for the same containing the tracking details.<br>
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We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br>
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Thank you for shopping with us and have a great day! Stay Safe!</div>
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Thank You,<br style="box-sizing: border-box">
<span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Max </span>Support
 Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5084658