Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 Oct 2022 17:30:55 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc Cs                    Hi           09:19 PM, 30th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:19 PM, 30th Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:19 PM, 30th Oct                     Cs                    1           09:19 PM, 30th Oct                   Centrepoint UAE whatsapp bot                    Hello Cs , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:19 PM, 30th Oct                     Cs                    3           09:19 PM, 30th Oct                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            09:19 PM, 30th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:19 PM, 30th Oct                     Cs                    2           09:20 PM, 30th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:20 PM, 30th Oct                     Cs                    1           09:20 PM, 30th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           09:20 PM, 30th Oct                     Cs                    [email-masked]           09:20 PM, 30th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:20 PM, 30th Oct                     Cs                    Ok           09:20 PM, 30th Oct                   Mohammed                   Hi Dear, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           09:20 PM, 30th Oct                     Cs                    Hi           09:20 PM, 30th Oct                     Cs                    It's regarding refund for 9589777101           09:21 PM, 30th Oct                     Cs                    It's not yet credited to account           09:22 PM, 30th Oct                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:22 PM, 30th Oct                     Cs                    Sure           09:22 PM, 30th Oct                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:23 PM, 30th Oct                     Cs                    So it will take time for refund           09:23 PM, 30th Oct                   Mohammed                   We will get back to you via your email address soon enough           09:24 PM, 30th Oct                     Cs                    Ok           09:24 PM, 30th Oct                   Mohammed                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟            09:25 PM, 30th Oct                   Mohammed                   Do you have any other inquiries that we can help with?           09:25 PM, 30th Oct                     Cs                    Is there any complaint reference number           09:25 PM, 30th Oct                   Mohammed                   We will escalate the issue after closing the chat and will provide you with the complaint number           09:27 PM, 30th Oct                     Cs                    Ok           09:27 PM, 30th Oct                   Mohammed                   Do you have any other inquiries that we can help with?           09:27 PM, 30th Oct                     Cs                    No           09:27 PM, 30th Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:30 PM, 30th Oct                     Cs                    Thanks           09:30 PM, 30th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5074178