Subject: New Reply Received - Re: You haven't collected order number 9591544238
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 26 Oct 2022 19:30:33 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: You haven't collected order number 9591544238  Ticket comment <div>I did reply I got the wrong item<a href="https://www.splashfashions.com/ae/en/my-account/order/9591544238?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_AE_en" target="_blank" rel="noreferrer">https://www.splashfashions.com/ae/en/my-account/order/9591544238?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_AE_en</a> </div>
<div>I asked for no show socks they packet me different kind<img class="ymail-preserve-class inline-image-guid-C1A7CD92-3E7A-4875-BBB6-424E4110EE32 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzM5NzAyMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TF4XuDDAzOVCKP90-GdyYQGfzk-3MhC_JwRhLfjLcgI" data-id="2044003397023" alt="Inline image" style="width: 100%"><div><br></div>
<span id="yahoo-rte-cursor-span"></span>this not what I had ordered I’m travelling in 2 days I need the item I ordered </div>
<div>Regards <br><div id="temp-enhancr-placeholder" class="enhancr-placeholder-medium"></div>
<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wednesday, October 26, 2022, 11:21 PM, Splash &lt;[email-masked]&gt; wrote:</div>
<blockquote class="iosymail">
<div id="yiv3106168412"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5049556</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5049556<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Mohammad Tawfik : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Moazama,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused however, we request you to please confirm how many items have you received wrong so that we can assist you accordingly with this.<br><br>We are looking forward to hear from you soon. Thank you for your help!<br><br>
</div></div>
<div dir="ltr" style="margin-top:0px">Thank You,<div id="yiv3106168412yqtfd90889" class="yiv3106168412yqt3015096557">
<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont,">Splash </span>
</div>Support Team.</div>
</div>
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<div id="yiv3106168412yqtfd96348" class="yiv3106168412yqt3015096557">

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5049556